TNAG-1609-FCO40-22131-Minutes-and-Hansards-of-the-Legislative-Council-of-Hong-Kong-1987 — Page 97

· 19 ·

le M. Su, Many complaints have been made by arriving

passengers as to the time it takes to clear the airport

after arrival. The present situation is wholly

unsatisfactory, so we are urgently reviewing existing

immigration clearance procedures in an effort to improve

the service. Also, as Members will know, a new

computerised system will be introduced in mid 1988 to

replace the existing manual immigration "watch-list" check.

Mrs.Selina Chow has expressed concern about the

level of protection for members of our own community who

use the services of travel agents. For some months, the

Administration, together with concerned parties have been

examining proposals to improve consumer protection and to

promote greater discipline within the travel trade. The

subject is not easy but we hope to be able to formulate our

proposals in the very near future. Our ultimate objective

is to encourage the travel industry to introduce a viable

system of self-regulation, and discussions are proceeding

with representatives of the travel industry on how best

this may be achieved.