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procedures and delays, did implement a number of improvements, Hong Kong visitors still found their working standard and efficiency unsatisfactory. Their work- load had increased as the result of expanding tourism, and large numbers had to be handled at the same time. The staff lacked training, and their attitudes did not display much enthusiasm or spirit for service. working hours were long and incentive for hardwork was lacking. This was also true of staff working in hotels.
(g) Life in China had become more carefree and leisurely. The psychological pressure or mental strain resulting from political indoctrination and astrigent party control previously in evidence appeared to have eased off quite significantly. Material enjoyment was still scanty although the relatively recent establishment of free markets made it possible for families in receipt of overseas remittances to obtain "goods coupons" for additional daily needs. Goods were inferior in quality. However, families enjoying overseas remittances tended to lose the incentive to work, since, wages were very low.
(h) Life was dull and colourless, as there
was little entertainment. Shops closed at 7 p.m. and most people went to bed at 8 p.m. Hong Kong visitors consider such a life of boredom and inactivity soul-destroying and unbearable.
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