29
SERVICES FOR INDIVIDUALS
An equally important aspect of your
work will lie in helping individuals with
their problems."
Directive to City District Officers.
65.
For over 100 years officers of the S.C.A. have been available to help in almost all types of personal problem. The considerable expan s io n represented by the establishment of the C.D.0. scheme has made these services much more widely available.
66.
I should have preferred to describe this work mainly in statistical terms but the disparity in the time the C.D.0.s have been appointed and the accessibility of their offices would reduce the value of any statistical analysis at this stage. A table listing cases dealt with in the four offices which opened in May 1968 appears at the end of this section.
67.
C.D.O.s have kept records of personal cases and produced statistics themselves but it is not yet easy to summarise them. We have not yet established a uniform recording system and this is a serious weakness which we shall remedy. What is required is a standard form capable of reduction to a punched card which, while not too onerous for the staff to fill in, will contain all the data needed for analysis. Our aim in the analysis will be to draw conclusions about policy or implementation of policy. The great majority of people who have dealings with the Government go straight to the department concerned. Theoreti- cally they should all do this, even with complaints and appeals, but in practice there have always
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