9.
"As the economy becomes more service-oriented, customers' expectations for superior quality of service increase. As a result, we have to work harder to stay even,' he pointed out.
"The Hong Kong Post Office is a successful organisation. We have a dedicated and hard working workforce. I am confident that we, working as a team, will build on this success and continue to provide excellent service to our customers."
The consultancy contract was awarded today at a contract signing ceremony attended by the Postmaster General and the Executive Director of the Coopers & Lybrand Consultants Ltd., Mr Nigel Knight at the conference Room of the General Post Office.
The consultant is required to assist in formulating customer service strategies and plans that would enable Post Office to anticipate and meet the changing customer needs, to establish measures for customer satisfaction and on-going monitors, to review and develop policies and procedures and standards. It is anticipated that the consultancy study would lead to a great number of customer service improvement initiatives.
End
Protection for employees on wage claims improved
The Protection of Wages on Insolvency (Amendment) Ordinance 1996 which aims to improve protection for employees by allowing them longer time to make applications to the Protection of Wages on Insolvency Fund has come into effect on December 6, 1996.
A Labour Department spokesman said today (Tuesday) that the Ordinance extended the period for employees to make applications for ex-gratia payments from four months to six months.
"Employees of insolvent employers can now apply to the Fund for ex-gratia payments within six months from the last day of service in respect of arrears of wages, and within six months from the date of termination of employment in respect of wages in lieu of notice and severance payment," the spokesman said.
"Besides, the coverage period for arrears of wages of four months will be counted back from the last day of service instead of from the date of application."
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