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"For the majority of the targets, the achievement rates are close to or have reached 100 per cent. For items which we have not yet achieved 100 per cent, we have made improvements over their respective 1994/95 results," he said.
Mr Hu also said that as part of its continuous efforts to provide a better service to customers, the Department introduced last year two new features to the Water Infolink for receiving requests for commonly used Waterworks Forms and reports of self-reading of the water meters.
"We have also started to publicise in advance our major planned water supply suspensions by placing advertisements in a number of leading newspapers on a weekly basis. By joining Internet, our customers can obtain information concerning our Department and its services and leave their comments on the Suggestion Box Page," he said.
Mr Hu pointed out that after reviewing the 1995/96 results and having heard the valuable suggestions of our customers channelled to the Department through various means, the Department had also decided to further enhance some of the performance targets with a view to further improving our service to customers.
"The Department is pledged to provide a reliable, efficient and customer- oriented service to its customers and will continue its best efforts within the available resources to achieve this goal," he stressed.
Copies of a booklet containing details of the Water Supplies Department's performance pledge can be obtained free-of-charge from all of its Customer Enquiry Centres and district offices.
End
Social relevance in education stressed
The Director of Education, Mrs Helen C P Lai Yu, stressed today (Friday) that science and technology education must be socially relevant.
Speaking at the opening ceremony of the Science and Technology Education Conference '96, Mrs Yu said that the curricula for science and technology in Hong Kong are now moving towards greater relevance for students.
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