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Customs and Excise Department's performance pledges for 1996
The Customs and Excise Department announced today (Thursday) the publication of its performance pledges for 1996. It pledged to continue to provide an efficient, courteous and professional service to the public.
Included in the 1996's edition are two new pledges in connection with the "Motor Vehicle First Registration Tax Assessment". These new pledges and their respective performance standards are: firstly, the target processing time for registration of applications for motor vehicle importers and distributors should be within seven working days; and secondly, the assessment of provisional taxable value on imported vehicles should be within five working days.
In addition, to tie in with the implementation of the pledges, a series of improvements to the existing services were made.
These included the installation of new signboards and electronic indicator panels to guide applicants submitting trade declarations in the collection offices; installation of new perforating machines and computer network for Customs kiosks at Man Kam To, Lok Ma Chau and Sha Tau Kok border crossings to facilitate processing of cross-border vehicles and the introduction of a 24-hour telephone enquiry service through a computerized Interactive Voice Response System to further improve the department's telephone enquiry service.
Over the past 12 months, the Department had fully achieved the performance standards in most of its targets set. However, due to incomplete information being provided by applicants, a slightly lower achievement rate of 84.38% was recorded in relation to the issuing of dutiable commodities import and export licenses.
The Department welcomes any comments or suggestions about the ways in which its services are delivered. These should be addressed to the Commissioner of Customs and Excise, eighth floor, Harbour Building, 38 Pier Road, Central, Hong Kong. The performance pledge leaflets are available at all Customs Offices throughout the territory.
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