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13.

"It will provide a front-line service to the public, automatically receiving all incoming telephone calls, prompting the callers by a digitised human voice to choose from a selection of pre-recorded messages or forms by pressing the specified numbers on a touch-tone telephone," the spokesman said.

"The callers can either listen to standard voice messages or request for a form or information leaflet to be sent to their fax machines. The system also allows callers to talk to the operator who will transfer their calls to the appropriate unit for further consultation."

The following are the main categories of trade information which can be obtained from the IVRS:

Business hours:

Fees and charges;

Location of Trade Department and its counters;

Procession time required and validity period of various applications;

Registration procedures;

Application and subscription procedures;

Other enquiries, and

Fax of forms and information leaflets.

The spokesman urged the public to make full use of the new enquiry hotline which is a time-saving service designed for their convenience.

Apart from the new IVRS service, in-person enquiries would continue to be handled during office hours by the department's General Enquiry Counter at the ground floor lobby of the Trade Department Tower, 700 Nathan Road, Kowloon and by enquiry counters in different branches of the department, he added.

End

Government car parks monthly tickets sale re-scheduled

The date for selling the monthly tickets of five government car parks for March will be re-scheduled from February 20 to February 23, the Transport Department announces today(Sunday).

"The reason to re-schedule the ticket selling date is to avoid affecting the car park users to enjoy the Lunar New Year holidays," a spokesman for the department said.