More transport complaints in third quarter
The number of complaints and suggestions received by the Transport Complaints Unit (TCU) of the Transport Advisory Committee for the period between July 1 and September 30 increased by 21.7 per cent to 4,001 as compared with 3,288 in the previous quarter.
During the period, the major areas of complaint were related to public transport (66 per cent), road traffic conditions (16 per cent) and enforcement (12 per cent).
The number of complaints about public transport increased by 22.8 per cent from 2,134 in the previous quarter to 2,620.
This was mainly due to increases in the number of complaints against Citybus (up from 57 to 147), taxi driver malpractices (up from 921 to 1,153), green minibuses (up from 214 to 326), rail services (up from 34 to 58) and ferry services (up from 55 to 72).
However, complaints about Kowloon Motor Bus dropped by 5.3 per cent to 337 from 356. There were also fewer complaints against China Motor Bus (down from 260 to 248).
Complaints about traffic congestion increased by 46.7 per cent to 440 from 300. Complaints about road conditions also increased by 18.8 per cent to 95 from 80.
During the same period, the number of suggestions for additional traffic signs and aids increased to 115 from 104. There were also more complaints about the malfunctioning of traffic signs and aids (up from 47 to 60) and enforcement action (up from 444 to 478).
All suggestions and complaints received by TCU had been referred to the relevant authorities and government departments for investigation.
End/Tuesday, November 21, 1995
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