XN000022-1995-08-01 — Page 14

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Land Registry announces enhanced Performance Pledges

The Land Registry announced today (Tuesday) the results of its second year's performance against service targets and new Performance Pledges for the current year.

The Land Registrar, Mr Kenneth Pang Tsan-wing said that the Registry has done well in meeting the second year's Performance Pledges based on customer expectations, both in terms of delivery time and quality of service.

"For the two major services, registration of land documents and search of land registers, our actual performance was 95.6 per cent and 100 per cent meeting targets respectively."

As an on-going commitment to improving services, the Land Registry has set higher performance standards for this year. For example, the service time for registration of land documents has been shortened from 22 to 20 working days and that for search of land registers from 30 to 25 minutes.

"To ensure that our performance is effectively monitored and our services meeting customer needs, we have regular meetings with three customers liaison groups, they have provided very useful feedback and constructive suggestions," Mr Pang added.

"We also have a dedicated Customer Service Manager and a periodic newsletter, the 'Land Registry News', to update our clients on the Registry's current activities and new services," Mr Pang said.

The announcement of the Registry's enhanced Performance Pledges for 1995 coincides with the Second Anniversary of the Land Registry Trading Fund which started operation on August 1, 1993.

At the second anniversary reception, Mr Pang said: "the Land Registry has successfully achieved its performance targets and financial objectives for the second year. It has also made significant progress in delivering new and improved services through the implementation of various development projects."

Two major development projects, namely the computerisation of the New Territories land registers and the on-line land search direct access services, are proceeding well.