XN000022-1995-07-25 — Page 13

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More transport complaints in 1994-95

The number of suggestions and complaints received by the Transport Complaints Unit (TCU) of the Transport Advisory Committee in 1994-95 had increased by 5.9 per cent to 14,299 compared with 13,498 in 1993-94. The increase was attributable to a number of factors including an increase in the number of transport trips made, greater public awareness of TCU's role, and higher public expectations.

Public transport services remained the main area of concern, accounting for 62.3 per cent of all the complaints received.

This was followed by complaints related to traffic conditions (15.6 per cent) and enforcement matters (15.6 per cent).

Of the 8,915 complaints about public transport services received by TCU in 1994-95, 4,247 (47.6 per cent) were related to taxi services. The figure represented a 17.8 per cent increase over the previous year.

There were also more complaints against China Motor Bus (from 850 to 1,011); green minibuses (from 777 to 900); Yau Ma Tei Ferry (from 152 to 231); Kowloon- Canton Railway (from 15 to 35); Trams (from 58 to 72); Mass Transit Railway (from 34 to 45) and New Lantao Bus (from 26 to 31).

End/Tuesday, July 25, 1995

Proposals to tackle traffic congestion endorsed

The Governor-in-Council has endorsed a package of proposals aimed at tackling traffic congestion.

A Government spokesman said today (Tuesday) that the proposals had taken into account the results of public consultation on the Report of the Working Party on Measures to Address Traffic Congestion, as well as the recent decline in the number of new private car registrations.