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Home Affairs Department expands performance pledge
The Home Affairs Department (HAD) will implement the performance pledge on its sub-treasury service starting today (Thursday).
This is an expansion of the performance pledge on the department's public enquiry service which was first put into effect in April 1993.
The performance pledge covers the collection service of the sub-treasuries. The standard waiting time for customers to make payment is targeted at four minutes during non-peak periods and 35 minutes during peak periods.
HAD has set up sub-treasuries in eight district offices in the New Territories. They are located in Kwai Tsing, North, Sai Kung, Sha Tin, Tuen Mun, Tai Po, Tsuen Wan and Yuen Long.
These offices accept payments for rates, Crown rents, water charges, sewage charges, trade effluent surcharges, student loan repayments, fixed penalty for traffic offences and other government demand note payments.
Their opening hours are from 9 am to 1 pm and 2 pm to 4 pm on weekdays and 9 am to 11.30 am on Saturdays.
Performance of the sub-treasuries will be monitored against targets set out in the performance pledge. An opinion survey will be conducted annually to obtain public feedback and results will be published.
Comments or suggestions on HAD's sub-treasury service are welcome. These should be addressed to the Senior Executive Officer. Establishment and General Section. Home Affairs Department, 29th floor, Southorn Centre, 130 Hennessy Road, Wan Chai.
End/Thursday, June 1, 1995
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