XN000022-1995-04-30 — Page 3

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The following is the summary and conclusion of the survey:

When asked to name government departments that they know of, HAD/DOS is relatively popularly known among respondents, ranking fourth among government departments.

A much higher percentage (87%) of the respondents are aware of the department when prompted.

Half of the respondents can spell out the roles of HAD/DOS spontaneously. This is significant bearing in mind the multifarious functions of the department.

One of HAD/DO's obvious roles, being a channel of communication between government and the public, is highly recognised at 81%. Generally speaking, the young, the more educated [matriculated and above], professional/manager, and the higher [$15,000+] personal income group tend to be more knowledgeable about the functions of HAD/DOS.

The minor environmental improvement projects, undertaken by DOs, are considered to have improved the environment by less than half of the respondents. This may be due to the small scale of these projects and limited publicity about such projects.

On the other hand, most respondents particularly New Territories residents consider that they benefited from the rural local public works undertaken by DOS.

The performance of HAD/DOs as mediator in disputes between residents and government departments is considered to be poor (37% bad vs 18% good). This finding should be seen against the background that most cases brought to DOs are problematic cases in which the relevant departments were unable to resolve or offer assistance. On the other hand, it may point to the lack of satisfactory explanation to the residents when the requests cannot be entertained.

Those who have MAC or OC in their estates/buildings are generally quite satisfied with the assistance and support provided by the HAD/DOS. The satisfaction level is higher among the older members of the public.