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Quality service acknowledged

The high quality of services provided by staff of the Licensing Division of the Transport Department was acknowledged by more and more customers.

Their acknowledgement was expressed in the form of enthusiastically casting their nominations in the Best Licensing Service Award 1994, the second of its kind since June 1993.

A total of 7,577 nomination forms have been received by the department during the month-long nomination period in December last year. This represented an increase of 123 per cent over that of 3,413 forms received in 1993.

The Commissioner for Transport, Mr Rafael Hui, said at the prize- presentation ceremony today (Saturday) that the result was most encouraging and was a clear indication that both the customers and licensing staff were keen in promoting the idea of quality service.

"The best 10 counter staff received a total of 4,223 nominations. Of these 59 per cent praised our staff as polite and sincere, 52 per cent considered their service efficient, 50 per cent recognised our prize-winning staff pleasant and 47 per cent considered them full of smiles while at service," Mr Hui said.

"I wish to pay my personal tribute to the winners who are with us today. I also wish to thank other members of our devoted team who have helped to make this exercise a success," he said.

While acknowledging that the licensing staff had to face an ever-increasing workload, Mr Hui said both the department and the Government did recognise their difficult tasks and were actively taking action to improve their working environment.

"For example, the relocation of the Hong Kong Licensing Office from its old premises at Murray Road Carpark to United Centre last August provided a more spacious and convenient environment to both our customers and staff.

"In addition, we plan to spend $1 million to improve the design of our Kowloon Licensing Office to better serve the public. Above all, we will continue with our effort to fulfil our performance pledges on licensing services to the community of Hong Kong," he added.