XN000022-1994-10-03 — Page 9

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MONDAY, OCTOBER 3, 1994

J

NEW WSD COMPLAINT AND ENQUIRY FAXLINE SERVICE

THE WATER

SUPPLIES

DEPARTMENT INTRODUCED

TODAY

(MONDAY)

A

FAXLINE SERVICE FOR RECEIVING COMPLAINTS AND ENQUIRIES AS PART OF ITS CONTINUING EFFORTS TO ENHANCE ITS SERVICE TO CUSTOMERS.

THIS NEW SERVICE WILL ALSO HELP PERSONS WITH HEARING IMPAIRMENT

TO REPORT WATER SUPPLY FAULTS.

COMPLAINTS

WITH THE NEW SERVICE, THE PUBLIC CAN NOW SEND THEIR AND ENQUIRIES TO THE DEPARTMENT THROUGH THE FOLLOWING FAXLINE NUMBERS:

* WATER SUPPLY FAULT COMPLAINTS (24 HOURS)

* HONG KONG AND OUTLYING ISLANDS * KOWLOON AND THE NEW TERRITORIES

* ACCOUNT-RELATED ENQUIRIES

* GENERAL ENQUIRIES

THE

ABOVE FAXLINE

FACILITIES

: 564 3434

: 396 5731

: 824 2455

: 824 0578

SUPPLEMENT

THE

DEPARTMENT'S

EXISTING COMPLAINT AND ENQUIRY SERVICE WHICH COMPRISES THE FOLLOWING:

* 24-HOUR HOTLINES FOR WATER SUPPLY FAULT COMPLAINT

* HONG KONG AND OUTLYING ISLANDS * KOWLOON AND THE NEW TERRITORIES

: 811 0788

: 396 0210

* HOTLINE FOR ACCOUNT-RELATED ENQUIRIES: 824 5000

* 24-HOUR AUTOMATIC TELEPHONE INFORMATION

SYSTEM "WATER INFOLINK"

* GENERAL ENQUIRY TELEPHONE NUMBERS

*HEADQUARTERS

*HONG KONG AND OUTLYING ISLANDS *KOWLOON AND THE NEW TERRITORIES

: 802 9966

: 829 4500

: 880 2500

: 399 4399

* SEVEN CUSTOMER ENQUIRY CENTRES LOCATED THROUGHOUT

THE TERRITORY

ΤΟ

THE

SUGGESTIONS, ENQUIRIES AND COMPLAINTS CAN ALSO BE SENT BY

WATER AUTHORITY, IMMIGRATION TOWER, 7 GLOUCESTER

MAIL

ROAD,

WAN

CHAI, HONG KONG.

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