XN000022-1994-05-26 — Page 7

THURSDAY, MAY 26, 1994

REFERRING TO PERFORMANCE PLEDGES MADE IN APRIL LAST YEAR, MR PAGLIARI SAID ON ALMOST ALL THE PLEDGES, THEY COULD ACHIEVE BETTER THAN THE TARGET STANDARDS.

WITH

ACCORDING TO A CUSTOMER OPINION SURVEY CONDUCTED LAST SUMMER, THE PERCENTAGES OF INTERVIEWEES WHO EXPRESSED SATISFACTION DELIVERY AND COUNTER SERVICES WERE 93.4 PER CENT AND 98.5 PER CENT RESPECTIVELY.

"THE SCOPE OF OUR PLEDGES THIS YEAR HAS BEEN EXPANDED INCLUDE PROCESSING OF APPLICATIONS FOR BUSINESS REPLY SERVICE AND USE OF PRIVATE FRANKING MACHINES.

то

THE

"THE PLEDGE OF PROVIDING COUNTER SERVICE WITHIN 10 MINUTES NOW BEEN EXTENDED EVEN TO OUR BUSIEST OFFICES, HE SAID.

HAS

1

A NUMBER OF IMPROVEMENTS TO COUNTER SERVICES HAVE BEEN MADE THIS YEAR. AN INTERACTIVE VOICE PROCESSING SYSTEM WAS INSTALLED LAST MONTH, MAKING IT EASIER FOR TELEPHONE ENQUIRERS TO GET THROUGH TELEPHONE ENQUIRY BUREAU.

TO SHOW RESPECT FOR THE ELDERLY, A SPECIAL COUNTER WILL BE UP AT ALL POST OFFICES TO SERVE HOLDERS OF SENIOR CITIZEN CARDS.

THE

SET

REGARDING THE INTERNATIONAL ROLE OF THE POST OFFICE, MR PAGLIARI SAID: "FOR THE FIRST TIME EVER, HONG KONG HAS BEEN INVITED BY THE UNIVERSAL POSTAL UNION TO BE A MEMBER OF ONE OF ITS WORKING GROUPS,"

HONG KONG WILL ALSO PLAY HOST TO THE CONFERENCE OF COMMONWEALTH POSTAL ADMINISTRATIONS IN AUGUST.

OFFICIALS FROM MORE THAN 30 COMMONWEALTH POSTAL ADMINISTRATIONS WILL ATTEND THE CONFERENCE BEFORE ATTENDING THE UNIVERSAL POSTAL UNION CONGRESS IN SEOUL.

"THIS HONOUR IS INDEED A RECOGNITION OF THE ACTIVE ROLE AND THE IMPORTANCE OF THE HONG KONG POST OFFICE IN THE POSTAL WORLD," HE SAID.

WITH

POST OFFICE MOVES INTO TRADING FUND OPERATIONS

THE

* * *

OPERATIONS

BY

POST OFFICE MOVING INTO TRADING FUND APRIL NEXT YEAR, THE SPEEDPOST SERVICE WOULD BE EXPANDED AND THE EXTRA REVENUE GENERATED WOULD OFFSET GREATLY THE PRESSURE FOR HEFTY INCREASES FOR LOCAL AND SURFACE LETTERS.

EXPLAINING

POSTAGE

CONFERENCE

IT то

THE

PRESS TRADING FUND OPERATION AT A TODAY (THURSDAY), THE POSTMASTER GENERAL, MR MIKE PAGLIARI, SAID

DEPARTMENT WAS A FINANCIAL AND ACCOUNTING FRAMEWORK TO ENABLE A PROVIDE SERVICES ON A QUASI-COMMERCIAL AND SELF-FINANCING BASIS.

FOR

THE DEPARTMENT WILL ADOPT THE ACCOUNTING AND MANAGEMENT PRACTICES COMMON IN THE PRIVATE SECTOR AND PLOUGHING BACK PROFITS

AND IMPROVEMENTS DEVELOPMENTS

AS WHILE REMAINING

A GOVERNMENT

DEPARTMENT.

/IT WILL