XN000022-1994-04-22 — Page 29

FRIDAY, APRIL 22, 1994

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HIGHWAYS DEPARTMENT ASSURES PUBLIC OF SERVICE STANDARD

MEMBERS OF THE PUBLIC ARE ASSURED OF THE STANDARD OF SERVICES PROVIDED BY THE HIGHWAYS DEPARTMENT WITH THE LAUNCHING OF ITS PERFORMANCE PLEDGE SCHEME TODAY (FRIDAY).

ANNOUNCING DETAILS OF THE PLEDGE, A SPOKESMAN FOR THE DEPARTMENT SAID THE PERFORMANCE STANDARDS COVERED SIX DIFFERENT TYPES OF SERVICES.

THESE INCLUDE RESPONSE TO PUBLIC ENQUIRIES AND COMPLAINTS, ON- SITE DISPLAY OF THE PURPOSE AND ANTICIPATED COMPLETION DATE OF ROAD WORKS, REPAIR OF ROAD SURFACES AND TRAFFIC SIGNS, ISSUE OF ROAD EXCAVATION PERMITS AND CONSTRUCTION OF RUN-IN AND REPAIR OF DAMAGED ROAD SURFACE FOLLOWING BUILDING DEVELOPMENT.

ON COMPLAINTS OR ENQUIRIES, THE SPOKESMAN SAID STAFF OF THE WOULD REPLY WITHIN 10 WORKING DAYS UPON RECEIPT OF OR ENQUIRIES.

DEPARTMENT COMPLAINTS

FOR MORE COMPLICATED CASES WHICH MIGHT INVOLVE OTHER PARTIES AN INTERIM REPLY WOULD BE GIVEN WITHIN 10 WORKING DAYS TO BE FOLLOWED BY A DETAILED REPLY AS SOON AS INFORMATION IS AVAILABLE.

WHY

A SIMPLE DESCRIPTION OF ROAD WORKS WITH ANTICIPATED COMPLETION DATE WILL BE DISPLAYED ON SITE TO ENABLE THE PUBLIC TO UNDERSTAND THE WORKS ARE NECESSARY AND WHEN THEY WILL BE COMPLETED.

REPAIR OF HOLES ON ROADS WILL BE COMPLETED AND DAMAGED TRAFFIC SIGNS WILL BE REPAIRED WITHIN 48 HOURS AFTER RECEIVING A COMPLAINT.

ROAD EXCAVATION PERMITS WILL BE ISSUED ΤΟ PUBLIC UTILITIES COMPANIES WITHIN 14 WORKING DAYS OF THE RECEIPT OF THE APPLICATIONS.

ON THE CONSTRUCTION OF RUN-IN AND REPAIR SURFACE FOLLOWING BUILDING DEVELOPMENT, WORK WILL WORKING DAYS OF THE AVAILABILITY OF SITE.

OF DAMAGED ROAD START WITHIN 14

ALL THESE PLEDGED PERFORMANCE STANDARDS WILL BE MONITORED INTERNALLY AND THE RESULT WILL BE PUBLISHED EVERY YEAR," THE SPOKESMAN SAID.

A LEAFLET SETTING OUT DETAILS OF THE PERFORMANCE PLEDGE IS NOW AVAILABLE AT ALL DISTRICT OFFICES. REQUEST FOR COPIES CAN ALSO BE MADE TO THE HIGHWAYS DEPARTMENT BY TELEPHONING 762 3333.

THE SPOKESMAN SAID THE DEPARTMENT WELCOMED COMMENTS AND SUGGESTIONS ON THE WAY THE SERVICES WERE DELIVERED.

MEMBERS OF THE PUBLIC WHO HAVE ANY VIEWS OR WHO ARE NOT SATISFIED WITH THE QUALITY OF THE SERVICES SHOULD WRITE TO THE SENIOR ENGINEER (HIGHWAY COMPLAINT) AT THE HIGHWAYS DEPARTMENT HEADQUARTERS, FIFTH FLOOR, HO MAN TIN GOVERNMENT OFFICES, 88 CHUNG HAU STREET, MAN TIN, KOWLOON," HE SAID.

HO

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