XN000022-1994-03-13 — Page 4

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SUNDAY, MARCH 13, 1994

CNTA HANDLED OVER 11 7 MILLION CASES IN 1993

THE CITY AND NEW TERRITORIES ADMINISTRATION 11,746,270 CASES AND ENQUIRIES LAST YEAR.

(CNTA) HANDLED

THIS REPRESENTS AN INCREASE OF 22 PER CENT OVER THE FIGURE OF 9,649,162 CASES IN 1992.

DURING THE PAST YEAR, ITS 20 PUBLIC ENQUIRY SERVICE CENTRES (PESCS) THROUGHOUT THE TERRITORY HANDLED 11,585,645 CASES AND ENQUIRIES, WHILE THE REMAINING 160,625 CALLS WERE DEALT WITH BY THE CENTRAL TELEPHONE ENQUIRY CENTRE (CTEC).

THE CTEC WAS SET UP IN APRIL 1991 AT CNTA HEADQUARTERS TO BACK UP THE SERVICES PROVIDED BY THE PESCS AT DISTRICT LEVEL.

TOPPING THE LIST OF ENQUIRIES WAS DECLARATION SERVICE (204,572), FOLLOWED BY SUBJECTS ON SUCH MATTERS AS LOCATIONS, TELEPHONE NUMBERS AND OPENING HOURS OF GOVERNMENT OFFICES (191,180) AND THOSE SEEKING INFORMATION ON NON-GOVERNMENT ORGANISATIONS

(178,920).

THE PESCS ALSO ADMINISTERED A TOTAL OF 489,069 DECLARATIONS, OATHS AND AFFIRMATIONS, INCLUDING THOSE FOR SUBMISSION TO NON-GOVERNMENT BODIES FOR SPECIFIC AND GENERAL PURPOSES (168,875), FOR EMIGRATION PURPOSES OR OVERSEAS VISITS (159,917) AND FOR OVERSEAS EXAMINATIONS OR SCHOOLING (66,551).

IN ADDITION, 7,824,262 FORMS AND OTHER INFORMATION SHEETS WERE DISTRIBUTED AT PESCS TO THE PUBLIC.

SERVICE EMPLOYMENT

THESE INCLUDED APPLICATION FORMS FOR CIVIL (449, 190), BRITISH NATIONAL (OVERSEAS) PASSPORT (430,680) AND HOME OWNERSHIP SCHEME (237,040).

UNDER THE FREE LEGAL ADVICE SCHEME, A TOTAL OF 3,110 CASES WERE REFERRED TO THE HONG KONG LAW SOCIFTY WITH 2,638 CASES HANDLED BY VOLUNTARY SOLICITORS UNDER THE SCHEME AND 198 CASES FURTHER REFERRED TO THE LEGAL AID DEPARTMENT.

INTRODUCED IN 1978, THE DISTRICT OFFICES SHA TIN.

-

THIS SERVICE IS BEING OFFERED WAN CHAI, YAU TSIM, RWUN TONG,

IN

TSUEN

FIVE OF WAN AND

IN 1993, THE RENT OFFICERS OF THE DEPARTMENT ALSO

13,795 ENQUIRIES ON RENTAL AND TENANCY PROBLEMS.

HANDLED

THE RENT OFFICER SCHEME, ALSO IMPLEMENTED OPERATED AT 10 URBAN DISTRICT OFFICES AND FIVE THE NEW TERRITORIES.

RATING AND VALUATION

MATTERS

RELATING

то

IN 1978, IS BEING DISTRICT OFFICES IN

MEMBERS OF THE PUBLIC WISHING TO KNOW MORE SERVICES PROVIDED BY THE PESCS MAY APPROACH ANY OF CALL THE CTRC HOTLINE ON TEL 835 2500.

ABOUT

THE VARIOUS THESE CENTRES OR

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