XN000022-1994-02-07 — Page 11

10

MONDAY, FEBRUARY 7, 1994

<

FOR

THE PRICE OF THE TWO POSTCARDS INCLUDES SUFFICIENT POSTAGE SENDING THEM TO LOCAL ADDRESSES AND NO ADDITIONAL POSTAGE IS REQUIRED.

HOWEVER, IF THEY ARE POSTED OVERSEAS, THE DIFFERENCE IN POSTAGE BETWEEN THE OVERSEAS RATE AND THE LOCAL RATE HAS TO BE PAID.

A HAND-BACK SERVICE WILL BE PROVIDED AT ALL POST OFFICES EXCEPT AND AIRPORT POST OFFICE ON FEBRUARY 15 FOR THE HOLOGRAM POSTCARDS PRIVATELY-MADE MAIL ITEMS BEARING 'FIRST DAY' INDICATION.

HOWEVER, MR PAGLIARI REMINDED THE PUBLIC THAT THE INSIGNIA COULD NOT BE CUT OUT FOR USE AS A POSTAGE STAMP.

POSTAGE-PAID

FF

*IT

"

IS NOT ITEMS, HE SAID.

POSTAGE VALID FOR PREPAYMENT OF

ON

OTHER MAIL

EDUCATION DEPARTMENT UPHOLDS SPIRIT TO SERVE

THE EDUCATION DEPARTMENT'S MOTTO "WE SERVE YOU", ADOPTED SINCE IT PUBLISHED ITS PERFORMANCE PLEDGES ON AUGUST 27 LAST YEAR, HAS BORNE

WITH FRUIT

A SENIOR EDUCATION ASSISTANT AND TWO OFFICE ASSISTANTS WINNING AWARDS FOR EXCELLENT CUSTOMER SERVICE.

AT A CEREMONY HELD TODAY, THE DIRECTOR OF EDUCATION, MR DOMINIC SENIOR EDUCATION S W WONG, PRESENTED STAFF INCENTIVE AWARDS TO THE ASSISTANT OF THE PRIMARY ONE ALLOCATION UNIT, MRS YU CHRUNG

MEI-KUEN,

PRIMARY

AND

GOVERNMENT OFFICE ASSISTANTS, MR SHUM YING-HOO (SHA TIN SCHOOL) AND MS LAU SIU-CHI (TIN SHUI WAI GOVERNMENT SECONDARY SCHOOL).

THE

COMPRISED A MERITORIOUS CERTIFICATE AWARDS EMBOSSED WITH THE DEPARTMENT'S LOGO.

AND

A

WATCH

CALL

THE

THE STAFF INCENTIVE AWARD SCHEME PROMOTES THE GOVERNOR'S

SERVING A CLIENT-BASED CULTURE IN GOVERNMENT DEPARTMENTS IN COMMUNITY.

FOR

ARE NOMINATIONS

EVERY CALLED AND WINNERS ARE SELECTED MONTHS TO ENHANCE AWARENESS OF GOOD CUSTOMER SERVICE, GIVE RECOGNITION

SERVICE AND ESTABLISH ROLE TO MERITORIOUS

MODELS OF HELPFUL AND

THREE

COURTEOUS SERVICE TO THE PUBLIC.

THEIR

IN PRESENTING THE AWARDS, MR WONG COMPLIMENTED THEM FOR OUTSTANDING PERFORMANCE, KNOWLEDGE OF WORK, COMPETENCE, COURTESY, APPEARANCE, AND EXTRA EFFORT TO HELP CUSTOMERS.

ALL THREE WINNERS AGREED THAT ENHANCING CUSTOMER SERVICE BE ACHIEVED THROUGH BETTER COMMUNICATION, PATIENCE AND COURTESY.

IMPROVING

COULD

THE

"BUT THERE ARE ALSO INTERNAL ASPECTS SUCH AS WORKING ENVIRONMENT AND THE RECEPTION AREAS WHERE FRONT-LINE STAFF MEET THEIR CUSTOMERS, THEY SAID.

MRS

SHE

WAS

HAS BEEN WITH THE DEPARTMENT FOR 32 YU

YEARS. NOMINATED FOR HER PATIENCE AND COURTESY IN HANDLING ENQUIRIES FROM THE PUBLIC.

/MR SHUM