XN000022-1994-01-10 — Page 17

MONDAY, JANUARY 10, 1994

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WELFARE STAFF ATTEND CUSTOMERS SERVICE SEMINAR

* * *

SENIOR STAFF OF

SOCIAL WELFARE

ATTENDED THE FIRST IN A SERIES OF SEMINARS LEARN HOW TO SERVE THEIR CUSTOMERS BETTER.

TODAY DEPARTMENT

(MONDAY)

ON CUSTOMERS SERVICE то

SOCIAL WELFARE, MR ITS STAFF MEMBERS PLEDGES ARR LAUNCHED LATER

ADDRESSING THE GATHERING, THE DIRECTOR OF IAN STRACHAN, SAID THE DEPARTMENT HOPED TO EQUIP WITH MORE SKILLS BEFORE THE PERFORMANCE THIS YEAR.

ENCOURAGE

STAFF ΤΟ PUT THE FROM THE SUCCESS STORIES OF

THE FOCUS OF THE SEMINAR WAS TO CUSTOMERS INTEREST FIRST AND TO LEARN ORGANISATIONS THAT HAD EXCELLED IN THIS AREA.

"OUR AIM IS TO PUT THE CUSTOMERS FIRST AND WE SHALL START A CARING IMAGE, HE SAID.

T7

HE SAID

HOPED

THAT THE

WITH

ITS

MR STRACHAN

WITH DEPARTMENT, SYMPATHETIC APPROACH, WOULD STRIVE TO HELP THOSE IN NEED MOST.

THERE WERE ALREADY TRAINING FOR STAFF

ON CUSTOMERS RELATIONS

AT THE DEPARTMENT'S LADY TRENCH TRAINING CENTRE.

LOOK BUT HE SAID THE STAFF SHOULD NOT BE COMPLACENT AND SHOULD

WHEN SERVING THEIR FOR EFFICIENCY, EFFECTIVENESS AS WELL AS QUALITY

CUSTOMERS.

AS

SENIOR

MANAGERS

ΤΟ

AND IN

"I NEED TO MOTIVATE AND ENCOURAGE YOU PUT QUALITY IN DELIVERY OF SERVICE AT THE VERY TOP OF YOUR AGENDA ** HE TOLD THE STAFF TO EMPOWER YOU TO FIND YOUR OWN SOLUTIONS, ATTENDANCE.

MR STRACHAN SAID THE DEPARTMENT'S CUSTOMERS COUNTERS AND COMFORT OF THOSF WHO CAME WAITING AREAS WOULD BE IMPROVED FOR THE FORWARD TO SEEK HELP.

"FUNDING WOULD BE PROVIDED FOR WHAT

OUR CUSTOMERS

WANT,' HE

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SAID.

MR JOHN THE KEY SPEAKERS AT THE SEMINAR WERE

SEALE, GENERAL AND MISS MANAGER, AIRLINE SERVICES

HELEN

MANAGER, LOK,

MARKETING

TO RESEARCH OF CATHAY PACIFIC AIRWAYS LTD WHO GAVE ADVICE ON HOW DOWN QUEUING TIME AS WELL AS BETTER CUSTOMERS SERVICE.

CUT

0

-

WATER STORAGE FIGURE

STORAGE IN HONG KONG'S RESERVOIRS AT 9 AM TODAY (MONDAY) STOOD AT 66.2 PER CENT OF CAPACITY OR 388.187 MILLION CUBIC METRES.

THIS TIME LAST YEAR THE RESERVOIRS CONTAINED 314.409 CUBIC METRES OF WATER, REPRESENTING 53.6 PER CENT OF CAPACITY,

MILLION

0

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