XN000022-1993-10-29 — Page 10

FRIDAY, OCTOBER 29, 1993

DSD LAUNCHES PERFORMANCE PLEDGES

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THE DRAINAGE SERVICES DEPARTMENT (DSD) TODAY (FRIDAY) LAUNCHED ITS PERFORMANCE PLEDGES FOR CLEARING BLOCKED DRAINS AND PROCESSING DRAINAGE CONNECTION APPLICATIONS.

ANNOUNCING DETAILS OF THE PLEDGES, THE DIRECTOR OF DRAINAGE SERVICES, MR SIU CHUEN, SAID HIS DEPARTMENT WAS COMMITTED EFFICIENT AND COURTEOUS SERVICE TO THE PUBLIC.

ON CLEARING BLOCKED DRAINS, MR SIU STRESSED THAT WOULD BE HANDLED AS SOON AS POSSIBLE, AND DURING OFFICE INVESTIGATION WOULD BE CARRIED OUT WITHIN ONE HOUR AFTER COMPLAINT.

ΤΟ PROVIDE

URGENT CASES HOURS ON-SITE RECEIVING A

WHEN A COMPLAINT IS RECEIVED BETWEEN 8 AM INVESTIGATION WILL BE CARRIED OUT ON SITE WITHIN THE SAME

FOR COMPLAINTS RECEIVED AFTER NOON, ON-SITE WOULD BE CARRIED OUT BEFORE NOON THE NEXT DAY, HE ADDED.

AND NOON, DAY.

INVESTIGATION

HOWEVER, MR SIU POINTED OUT THAT BECAUSE OF THE REMOTENESS OF SOME SITES, A LONGER RESPONSE TIME WOULD BE NEEDED FOR RURAL AREAS IN THE NEW TERRITORIES AND OUTLYING ISLANDS.

IN GENERAL, RECTIFYING ACTION WILL BE CARRIED OUT IMMEDIATELY AFTER INVESTIGATION WORK EXCEPT WHERE HEAVY PLANT HAS TO BE MOBILISED OR WHERE SITE CONSTRAINTS RENDER IT IMPOSSIBLE TO PROCEED IMMEDIATELY, HE SAID.

MR SIU NOTED THAT THREE TELEPHONE HOTLINES HAD BEEN INSTALLED IN DSD TO RECEIVE COMPLAINTS OF BLOCKED DRAINAGE FROM THE PUBLIC BETWEEN 8 AM AND 10 PM.

THE TELEPHONE NUMBERS ARE 805 6344 FOR REPORTING CASES ON HONG KONG AND OUTLYING ISLANDS, 300 2637 FOR KOWLOON, AND 300 1444 FOR THE NEW TERRITORIES.

DAY, MEMBERS

FOR OTHER TIMES BETWEEN 10 PM AND 8 AM THE NEXT OF THE PUBLIC CAN REPORT CASES TO ANOTHER HOTLINE 300 1447.

REGARDING DRAINAGE CONNECTION APPLICATIONS FROM PRIVATE DEVELOPERS, MR SIU STRESSED THAT DSD WOULD STRIVE то PROCESS THE REQUESTS PROMPTLY,

UPON RECEIPT OF AN APPLICATION ON OUR STANDARD FORM DSD25, A DEMAND NOTE FOR THE COST OF THE DRAINAGE WORKS WILL BE ISSUED WITHIN 10 WORKING DAYS, HE NOTED.

MR SIU SAID HE WOULD MONITOR THE ACHIEVEMENT PERFORMANCE STANDARDS AND PUBLISH THE RESULTS ANNUALLY.

OF THOSE

/HE URGED

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