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SATURDAY, JULY 17, 1993

AWARD SCHEME FOR BEST COUNTER STAFF

MORE THAN 3,400 NOMINATION FORMS WERE RETURNED BY MEMBERS OF THE PUBLIC AFTER THE BEST LICENSING SERVICE AWARD SCHEME WAS LAUNCHED IN JUNE, THE COMMISSIONER FOR TRANSPORT, MR RAFAEL HUI. SAID TODAY (SATURDAY).

SPEAKING AT THE PRIZE PRESENTATION CEREMONY, MR HUI SAID THE BEST 10 COUNTER STAFF RECEIVED A TOTAL OF ABOUT 1,500 NOMINATIONS.

"OF THESE, 72 PER CENT OF OUR CUSTOMERS CONSIDERED THEIR SERVICE EFFICIENT; 64 PER CENT SAID OUR STAFF ARE POLITE AND

SINCERE, 58 PER CENT CONSIDERED OUR PRIZE-WINNING STAFF PLEASANT, AND 47 PER CENT CONSIDERED THEM VERY NICE WHILE AT WORK, HE SAID.

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MR HUI NOTED THAT THE AWARDEES AND OTHER MEMBERS OF THE TEAM WERE INDEED THE DEPARTMENT'S SERVICE AMBASSADORS AND THEY HAVE TO FACE AN EVER-INCREASING WORKLOAD.

"THE GOVERNMENT DO RECOGNISE THEIR DIFFICULT TASKS AND ARE ACTIVELY TAKING ACTION TO IMPROVE THE SERVICE ENVIRONMENT, HE SAID.

D

MR HUI ENSURED THAT A LOT MORE WOULD BE DONE то FURTHER THE DEPARTMENT'S PERFORMANCE PLEDGE SCHEME ON LICENSING SERVICES TO THE COMMUNITY OF HONG KONG.

THE BEST LICENSING SERVICE AWARD SCHEME IS SPONSORED BY THE SHELL HONG KONG LIMITED.

DURING THE CEREMONY, SHELL'S DIRECTOR OF HONG KONG AND MACAU, MR ROBERT YOUNG, SAID ACCORDING TO THE VOTERS, EFFICIENCY AND POLITENESS WERE THE MAJOR CRITERIA FOR GOOD SERVICE.

VERY

IN EXTENDING CONGRAGULATION TO THE 10 AWARDEES, MR YOUNG SAID PUBLIC RESPONSE TOWARDS THE AWARD SCHEME TURNED OUT TO BK ENCOURAGING AND THIS TRULY SPELLED OUT THE RELIABLE SERVICE OF LICENSING STAFF.

THE

MS

THE 10 AWARDEES ARE MISS CHAN WAI-YING, MISS FAN YER-LUN, LAI CHING-YING, MR MAK YAT-HUNG (HONG KONG LICENSING OFFICE); MS CHEUNG CHOI-LIN, MS LAW PUN-LAN, MR TSANG SUN-FOOK (KOWLOON LICENSING OFFICE); MR LEUNG YIU-WAH (SHA TIN LICENSING OFFICE); MISS WONG KAM-MAI (KWUN TONG LICENSING OFFICE) AND MISS HUI MEI-WA DRIVING TEST APPOINTMENT OFFICE).

( KOWLOON

AT THE CEREMONY, 10 NOMINATORS WERE ALSO DRAWN BY MR MR YOUNG. EACH WILL BE AWARDED OIL COUPON WORTH $800. NOTIFIED INDIVIDUALLY.

THEY

HUI AND WILL BE

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