XN000022-1993-07-12 — Page 2

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MONDAY, JULY 12, 1993

CIVIL SERVICE PLEDGES BETTER SERVICE: GOVERNOR

THE GOVERNOR,

THE RT HON CHRISTOPHER PATTEN, SAID TODAY (MONDAY) HÙNG HỒNG WAS BLESSED WITH A CIVIL SERVICE AND PUBLIC CORPORATIONS THAT HAD A STRONG COMMITMENT TO PROVIDING GOOD SERVICE TO

THEIR CLIENTS.

SPEAKING AT A PRESENTATION CEREMONY FOR THE ORIENTAL GOLDEN BRIDGE & HEART OF GOLD AWARDS, THE GOVERNOR SAID IMPROVING CIVIL SERVANTS' PERFORMANCE WAS A KEY PART OF HIS POLICY ADDRESS IN OCTOBER LAST YEAR.

"ALREADY, A GREAT DEAL HAS BEEN DONE TO INTRODUCE PERFORMANCE PLEDGES, HE SAID,

A TOTAL OF 18 MAJOR DEPARTMENTS HAVE ANNOUNCED THEIR INITIAL PLEDGES, WHILE ANOTHER 16 ARE SET TO DO SO BY SEPTEMBER. ALMOST ALL DEPARTMENTS WILL HAVE DONE SO BY DECEMBER.

THESE PLEDGES TELL THE PUBLIC THE WHAT THEY CAN EXPECT.

GOVERNMENT'S

CUSTOMERS

"THEY GIVE A STANDARD AGAINST WHICH EACH CIVIL SERVANT AND ORGANISATION CAN MEASURE THEIR OWN PERFORMANCE.

**ABOVE ALL, THEY FOCUS ATTENTION ON THE NEED ΤΟ PROVIDE A SERVICE THAT IS ONE RESPONSIVE TO THE NEEDS OF THE CUSTOMER, THE GOVERNOR ADDED.

BUT HE STRESSED THESE PLEDGES WERE NOT A "ONE-OFF EXERCISE", SAYING THAT EACH DEPARTMENT WOULD CARRY OUR REGULAR REVIEWS OF ITS SERVICES AND STANDARDS, ASSISTED BY CUSTOMERS' COMMENT AND

PARTICIPATION,

"THIS WILL, I TRUST, LEAD TO A DEEPENING AND STRENGTHENING THE CULTURE OF SERVICE WITHIN THE ADMINISTRATION," HE SAID.

OF

$20 BILLION LAND REVENUE PROJECTED

THE ESTIMATED REVENUE FROM LAND SALE AND LEASE MODIFICATIONS DURING THIS FINANCIAL YEAR WOULD BE ABOUT $20 BILLION, ACCORDING TO THE ACTING DIRECTOR OF BUILDINGS AND LANDS, MR ROBERT POPE.

ADDRESSING A ROTARY CLUB OF NEW TERRITORIES MEETING THIS (MONDAY) EVENING, MR POPE SAID ALTHOUGH THE ESTIMATE FROM LAND SALE THIS YEAR MIGHT BE LESS THAN THAT OF LAST YEAR, THE REVENUE FROM LEASE MODIFICATION WAS EXPECTED TO DOUBLE.

"THE ESTIMATED REVENUE FROM LAND SALE IN 1993/94 IS $9.3 BILLION WHICH COMPARES TO THE ACTUAL REVENUE OF $11.5 LAST YEAR.

/"THE ESTIMATED