XN000022-1993-04-21 — Page 36

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WEDNESDAY, APRIL 21, 1993

TELEVISION AND RADIO BROADCASTING LICENSEES

THE

LICENSEES

INCLUDE ASIA TELEVISION COMMERCIAL BROADCASTING CO LTD, HUTCHIVISION HONG BROADCAST CORP LTD AND TELEVISION BROADCASTS LTD.

LTD, HONG KONG KONG LTD, METRO

ANY PERSON WISHING TO LODGE A COMPLAINT AGAINST A BROADCASTING LICENSEE MAY WRITE TO THE BROADCASTING AUTHORITY OR CALL THE AUTHORITY'S COMPLAINTS TELEPHONE HOTLINE.

IN ADDITION, A COMPLAINANT MAY LODGE COMPLAINTS DIRECT TO THE BROADCASTERS CONCERNED.

AS A CONDITION OF LICENCE, ALL TERRESTRIAL BROADCASTERS ARE REQUIRED TO RECEIVE AND CONSIDER COMPLAINTS AND TO MAINTAIN A COMPLETE AND UP-TO-DATE COMPLAINTS RECORD FOR SUBMISSION TO THE BROADCASTING AUTHORITY REGULARLY AND ON DEMAND.

HONG KONG HOUSING AUTHORITY

TENANTS MAY

LODGE THEIR

COMPLAINTS DIRECT OR THROUGH ESTABLISHED CHANNELS WITH HOUSING MANAGERS IN CHARGE

RESPECTIVE ESTATE OFFICES OR THE HOUSING AUTHORITY.

OF

THE COMPLAINANT WILL RECEIVE FROM THE HOUSING DEPARTMENT A REPLY. IF HE IS NOT SATISFIED WITH THE REPLY, HE MAY PUT HIS CASE TO THE COMPLAINTS COMMITTEE SET UP UNDER THE HOUSING ORDINANCE.

TENANTS MAY ALSO APPEAL IN WRITING TO THE APPEAL PANEL

AGAINST

TENANCY DECISIONS MADE BY THE DEPARTMENT.

PUBLIC TRANSPORT AND TUNNEL COMPANIES

THE COMPANIES INCLUDE CHINA MOTOR BUS CO LTD, THE CROSS- HARBOUR TUNNEL CO LTD, THE HONG KONG AND YAUMATEI FERRY CO LTD, HONG KONG TRAMWAYS LTD, KOWLOON-CANTON RAILWAY CORP, KOWLOON MOTOR BUS CO (1933) LTD, MASS TRANSIT RAILWAY CORP, NEW HONG KONG TUNNEL CO LTD, NEW LANTAU BUS CO (1973) LTD, STAR FERRY CO LTD AND TATE'S CAIRN TUNNEL CO LTD.

PUBLIC COMPLAINTS IN RESPECT OF SERVICES PROVIDED BY THE PUBLIC TRANSPORT AND TUNNEL COMPANIES MAY BE MADE TO THE COMPANIES THEMSELVES, THE COMMISSIONER FOR TRANSPORT AND COMPLAINTS UNIT OF THE TRANSPORT ADVISORY COMMITTEE.

SOME PUBLIC TRANSPORT OPERATORS HAVE PASSENGER CUSTOMER SERVICE CENTRES TO HANDLE PUBLIC COMPLAINTS.

MOST OF THE PUBLIC TRANSPORT OPERATORS ALSO FROM TIME то TIME TO GAUGE CONSUMERS' OPINION STANDARD.

THE

TRANSPORT

HOTLINES AND

CONDUCT SURVEYS ON THEIR SERVICE

/THE CHINA