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SATURDAY, MARCH 20, 1993

CNTA HANDLES OVER 9.6 MILLION CASES IN 1992

THE CITY AND NEW TERRITORIES ADMINISTRATION MORE THAN 9.6 MILLION CASES AND ENQUIRIES LAST YEAR.

(CNTA)

HANDLED

THE 20 PUBLIC ENQUIRY SERVICE CENTRES (PESCS) LOCATED THROUGHOUT THE TERRITORY HANDLED 9,498,480 ENQUIRIES WHILE THE REMAINDER, 150,682 ENQUIRIES, WERE RECEIVED BY THE CENTRAL TELEPHONE ENQUIRY CENTRE (CTEC).

THE CTEC WAS SET UP IN APRIL 1991 AT CNTA'S HEADQUARTERS IN WAN CHAI TO BACK UP THE SERVICES PROVIDED BY THE PESCS AT DISTRICT LEVEL.

TOPPING THE LIST OF ENQUIRIES WAS DECLARATION SERVICE (196,844), FOLLOWED BY SUBJECTS ON OTHER MATTERS SUCH AS LOCATIONS, TELEPHONE NUMBERS AND OPENING HOURS OF GOVERNMENT OFFICES (168,670) AND THOSE SEEKING INFORMATION ON OTHER NON-GOVERNMENT BODIES {151,264).

THE PESCS ALSO ADMINISTERED A TOTAL OF 470,925 DECLARATIONS, OATHS AND AFFIRMATIONS, INCLUDING THOSE FOR EMIGRATION OR OVERSEAS VISITS (145,482), SUBMISSION TO NON-GOVERNMENT BODIES FOR A VARIETY OF PURPOSES (142,954) AND OVERSEAS EXAMINATIONS OR SCHOOLING (113,067).

IN ADDITION 6,169,597 FORMS AND OTHER INFORMATION SHEETS

+ DISTRIBUTED TO THE PUBLIC LAST YEAR.

WERE

THEY INCLUDED APPLICATION FORMS FOR CIVIL SERVICE EMPLOYMENT (366,124), HOME OWNERSHIP SCHEME (206,327) AND REGISTRATION ON THE PUBLIC HOUSING WAITING LIST (151,557).

UNDER THE FREE LEGAL ADVICE SCHEME, A TOTAL OF 2,633 CASES WERE REFERRED TO THE HONG KONG LAW SOCIETY DURING THE PAST YEAR WITH 2,324 CASES HANDLED BY VOLUNTARY SOLICITORS AND 124 CASES REFERRED THE LEGAL AID DEPARTMENT.

TO

OF

INTRODUCED IN 1978, THIS SERVICE IS BEING OFFERED IN FIVE THE DISTRICT OFFICES (WAN CHAI, YAU TSIM, KWUN TONG, TSUEN WAN AND SHA TIN).

DURING THE SAME PERIOD, THE RENT OFFICERS OF THE RATING AND VALUATION DEPARTMENT HANDLED 16,118 ENQUIRIES ON MATTERS RELATING ΤΟ RENTAL AND TENANCY PROBLEMS.

THE RENT OFFICER SCHEME, ALSO IMPLEMENTED IN 1978, IS BEING OPERATED AT 10 URBAN DISTRICT OFFICES AND FIVE DISTRICT OFFICES IN THE NEW TERRITORIES.

MEMBERS OF THE PUBLIC WHO WISH TO KNOW MORE ABOUT THE VARIOUS SERVICES PROVIDED BY CNTA MAY APPROACH ANY OF THE PESCS WHICH ARE LOCATED AT THE DISTRICT OFFICES OR CALL THE CTEC ON TEL 835 2500.

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