XN000022-1992-12-15 — Page 2

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TUESDAY, DECEMBER 15, 1992

IMMIGRATION DEPARTMENT PLEDGES BETTER SERVICE

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THE IMMIGRATION DEPARTMENT TODAY (TUESDAY) ANNOUNCED THE SERVICES COVERED IN THE FIRST PHASE OF ITS PERFORMANCE PLEDGE PROGRAMME WHICH WILL START ON JANUARY 1.

A SPOKESMAN FOR THE DEPARTMENT SAID THE DEPARTMENT WAS PLEASED TO HAVE BEEN CHOSEN AS ONE OF THE FORERUNNERS FOR THE PROGRAMME.

**WE ARE CONSCIOUS OF THE NEED TO PROVIDE AN EFFICIENT AND COURTEOUS SERVICE TO THE PUBLIC.

IMPORTANT PART IN DEPARTMENTAL POLICY, PROCEDURES AND

"THIS HAS ALWAYS BEEN AN PHILOSOPHY, ENSHRINED IN THE DEPARTMENT'S TRAINING, THE SPOKESMAN SAID.

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HE ADDED THAT STANDARDS OF VARIOUS SERVICES HAD BEEN SET OVER THE YEARS ALTHOUGH THEY WERE NOT PUBLICISED.

UNDER THE FIRST PHASE OF THE PROGRAMME, THE FOCUS IS ON SERVICES PROVIDED AT IMMIGRATION CONTROL POINTS, BIRTHS, DEATHS AND MARRIAGE REGISTRIES AND TELEPHONE ENQUIRY SERVICE.

"WE ARE ALSO ACTIVELY STUDYING OTHER AREAS THAT MAY BE INCLUDED IN THE NEXT PHASE OF THE PROGRAMME, THE SPOKESMAN SAID.

FOLLOWING ARE DETAILS OF THE FIRST PHASE OF THE PERFORMANCE

PLEDGES:

IMMIGRATION CLEARANCE AT CONTROL POINTS

FROM

THE AVERAGE CLEARANCE TIME AT IMMIGRATION CONTROL POINTS RANGES 20 SECONDS TO 43 SECONDS FOR PERMANENT RESIDENTS AND 45 ΤΟ 90 SECONDS FOR VISITORS.

THAN 30 NOT BE NEXT

PASSENGERS WILL NOT NORMALLY HAVE TO WAIT FOR LONGER MINUTES FOR IMMIGRATION CLEARANCE. THIS STANDARD MAY ACHIEVABLE DURING CERTAIN DAILY PEAK HOURS AND FESTIVE PERIODS. YEAR, THE DEPARTMENT AIMS TO CLEAR 92 PER CENT OF TRAVELLERS WITHIN THE WAITING TIME OF 30 MINUTES.

REGISTRATION OF BIRTHS, DEATHS AND MARRIAGES

THE TIME REQUIRED FOR REGISTRATION OF BIRTH OR DEATH OR GIVING NOTICE OF MARRIAGE AT COUNTERS IS WITHIN 30 MINUTES.

ISSUE OF A CERTIFIED COPY OF BIRTH, DEATH OR MARRIAGE CERTIFICATE TAKES 12 WORKING DAYS.

THE DEPARTMENT WILL POST AT EACH REGISTRY INFORMATION REGARDING ITS CAPACITY AND THE PROCESSING TIME FOR EACH TYPE OF SERVICE.

/"WE WISH