XN000022-1992-12-10 — Page 5

4

THURSDAY, DECEMBER 10, 1992

KNOW

DR LEE SAID: "THROUGH PERFORMANCE PLEDGES THE PUBLIC WILL

HAVE BEEN SET, WHETHER WHAT SERVICES ARE AVAILABLE, WHAT STANDARDS SUCH STANDARDS HAVE BEEN ACHIEVED, AND WHAT TO DO WHEN THEY ARE NOT."

START FROM STANDARDS

GENERAL

AND

TARGETS

THE DIRECTOR SAID THE PLEDGES WOULD FIRST OUT-PATIENT (GOP) SERVICE AND THE PERFORMANCE WOULD BE INTRODUCED IN PHASES.

THE

THE

SCHEME

WILL

COVER THIS WILL

15

GENERAL

BE USED TO WILL BE APPLIED ΤΟ OTHER

OF FIRST PHASE OUT-PATIENT CLINICS OUT OF A TOTAL OF 55 AND DEVELOP "BEST PRACTICE" TECHNIQUES WHICH CLINICS AT LATER STAGES.

DETAILS OF THE

PERFORMANCE

PLEDGES ARE LISTED OUT IN SPECIALLY-PREPARED LEAFLET WHICH ARE NOW AVAILABLE TO THE PUBLIC.

THE DIRECTOR SAID PREPARATORY WORK INDEED START BEFORE THE LAUNCHING OF THE SCHEME TODAY.

A

IN FULL GEAR

OF A SERVICE IMPROVEMENT

IN AREAS

PHYSICAL

THE

AMONG THEM INCLUDED THE SETTING UP

IMPROVEMENT WORK OUT DETAILS OF TEAM TO ENVIRONMENT OF THE CLINICS AND SUPPORT SERVICES.

DEVELOP A

"ANOTHER ASPECT IS TO CULTURE AMONG OUR STAFF," DR LEE SAID.

DR

LEE

USER-FRIENDLY,

CLIENT-BASED

COURSES

TRAINING SAID,

HAD BEEN TO MEET THIS END,

THE 15 TARGETED CLINICS, OTHER ORGANISED FOR DOCTORS IN CHARGE OF

OFFICERS OF THESE MIDDLE MANAGEMENT STAFF AND THE PATIENT RELATIONS CLINICS RESPECTIVELY.

"THE DEPARTMENT WILL CONDUCT PUBLIC OPINION SURVEYS OF THE

DR LEE SAID. CLINICS TO ASSESS THE ACHIEVEMENT OF THIS SCHEME,

GOP

וי

STANDARDS "IN ORDER TO MONITOR OUR ACHIEVEMENTS OF PERFORMANCE

OF THE HEALTH AND MEDICAL DEVELOPMENT WE HAVE OBTAINED AGREEMENT

11 HE ADDED. ADVISORY COMMITTEE TO ASSUME A THIRD PARTY MONITORING ROLE,

SERVICES

CONSTRUCTIVE

THE

COMMENTS DEPARTMENT

THE DIRECTOR ATTACHED IMPORTANCE TO THE

THE

FROM

PUBLIC

ON

THE

AND SUGGESTIONS OFFERED TO MAKE THE SCHEME A SUCCESS.

A PATIENT RELATIONS OFFICER CLINICS ΤΟ RESPOND ΤΟ

TO FACILITATE THIS ARRANGEMENT, WILL BE AVAILABLE AT EACH OF THE 15 TARGETED PUBLIC ENQUIRIES.

MOTIVATION

DR LEE SAID THE DEPARTMENT WOULD LATER CONSIDER IN WITH THE CIVIL SERVICE BRANCH STAFF TO PROMOTE GIVE OPEN RECOGNITION TO STAFF FOR THEIR GOOD PERFORMANCE.

ALSO

PROVIDE

CONJUNCTION SCHEME ΤΟ

FOR THE PUBLIC AND OUR DR LEE SAID.

A CHANNEL "IT WILL PATIENTS TO EXPRESS THEIR APPRECIATION,"

/THE DEPARTMENT