XN000022-1992-11-19 — Page 11

THURSDAY, NOVEMBER 19, 1992

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HEALTH CHIEF PLEDGES BETTER PATIENT CARE

棠棠

THE DEPARTMENT

OF HEALTH WILL BE LAUNCHING

A PERFORMANCE PLEDGES PROGRAMME NEXT MONTH (DECEMBER) TO PROVIDE THE BEST SERVICES POSSIBLE TO THE PUBLIC, THE DIRECTOR OF HEALTH, DR SH LEE, SAID.

ADDRESSING THE LIONS CLUBS INTERNATIONAL DISTRICT 303 MEETING THIS (THURSDAY) AFTERNOON, DR LEE SAID THE DEPARTMENT'S PERFORMANCE PLEDGES PROGRAMME ANNOUNCED BY THE GOVERNOR IN HIS RECENT POLICY ADDRESS WOULD BE INTRODUCED AT THE GENERAL OUT-PATIENT (GOP) CLINICS.

SEVEN AGENCIES AND DEPARTMENTS CHOSEN FOR THE PROGRAMME AS WE HAVE MANY CONTACTS WITH THE PUBLIC AND THE GREATEST IMPACTS ON THEIR DAILY LIVES, DR LEE EXPLAINED.

"OUR DEPARTMENT IS AMONG THE

"WE HAVE CHOSEN OUR GENERAL OUT-PATIENT SERVICES FOR THE PROGRAMME AS THEY PROVIDE PRIMARY MEDICAL AND HEALTH CARE TO ALL HONG KONG RESIDENTS, REPRESENTING MORE THAN FOUR MILLION ATTENDANCES A YEAR, HE ADDED,

**

DR LEE SAID: "THE DEPARTMENT OF HEALTH IS A CARING AND COMMUNICATING DEPARTMENT.

"WE HAVE ALREADY INTRODUCED IMPROVEMENT MEASURES AT OUR GOP CLINICS. THESE INCLUDED STANDARDISED MEDICAL RECORDS, DRUG LABELLING, ADVANCE APPOINTMENTS AND HEALTH EDUCATION."

"THE ABOVE FIT IN WITH THE GOVERNOR'S ADDRESS AND WE ARE GLAD TO TAKE PART IN THE PROGRAMME. WE SHALL CONTINUE OUR EFFORT ΤΟ IMPROVE THE SERVICES AND LET THE PUBLIC KNOW OF OUR STANDARD OF SERVICE, HE ADDED.

TI

DR LEE SAID PRELIMINARILY, THE DEPARTMENT'S PERFORMANCE PLEDGES FEATURED THREE CHARACTERISTICS EMPHASIS ON THE PROVISION TO THE PUBLIC CONVENIENT, EFFICIENT AND QUALITY SERVICE; COURTEOUS SERVICES AND SERVICES ON RESIDENT-ORIENTATED BASIS.

TO ACHIEVE THESE TARGETS, DR LEE SAID MEASURES WOULD BE INTRODUCED TO IMPROVE THE ENVIRONMENT OF GOP CLINICS.

THESE INCLUDE INSTALLATION OF AIR-CONDITIONERS AT WAITING HALLS, PROVISION OF DRINKING FOUNTAINS, BETTER AND CLEANER TOILET FACILITIES.

DR LEE ALSO PLEDGES TO PROVIDE BETTER PATIENT CARE THROUGH VARIOUS MEASURES.

THEY ARE TO MAINTAIN CONFIDENTIALITY OF PATIENT INFORMATION, TO EXPLAIN TO PATIENT ON HIS/HER AILMENT, TO LABEL ALL DISPENSED MEDICINES AND TO REDUCE THE WAITING TIME.

"TRAINING COURSES FOR MIDDLE MANAGERS, GUIDANCE AND ASSISTANCE TO STAFF FROM GOP SERVICES HAVE RECENTLY BEEN OFFERED ΤΟ HELP

COLLEAGUES ACQUIRE THE RELEVANT KNOWLEDGE AND SKILLS TO IMPLEMENT PROGRAMME,' DR LEE SAID.

中暢

THE

THE

FINALLY, HE SAID THE DEPARTMENT WAS READY FOR THE PROGRAMME AND EXPECTED THE FULL SUPPORT FROM THE COMMUNITY.

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