XN000022-1992-04-11 — Page 3

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SATURDAY, APRIL 11, 1992

TRANSPORT COMPLAINTS TOTALLED 2,128 IN FOURTH QUARTER

COMPLAINTS TOTAL OF

DURING THE FOURTH QUARTER OF 1991, THE TRANSPORT UNIT (TCU) OF THE TRANSPORT ADVISORY COMMITTEE RECEIVED A 2,128 COMPLAINTS, A DROP OF 11 PER CENT COMPARED WITH THE PREVIOUS QUARTER.

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A SPOKESMAN FOR THE TCU SAID TODAY (SATURDAY) THAT SIGNIFICANT DROP IN THE NUMBER OF COMPLAINT CASES WAS RECORDED ON SOME FRONTS, INCLUDING THE ADEQUACY AND STANDARD OF FRANCHISED BUS SERVICES, FERRY SERVICES, TRAFFIC MANAGEMENT MEASURES AND ROAD MAINTENANCE.

THE SPOKESMAN SAID A TOTAL OF 166 COMPLAINTS ON THE INADEQUACY OF FRANCHISED BUS SERVICES WERE RECEIVED DURING THE PERIOD, REPRESENTING A DROP OF 26 CASES OR 14 PER CENT OVER THE PREVIOUS QUARTER.

SAID

ON THE STANDARD OF FRANCHISED BUS SERVICES, THE SPOKESMAN A TOTAL OF 331 COMPLAINTS WERE RECEIVED, REPRESENTING A DECREASE OF FOUR PER CENT COMPARED WITH 343 IN THE PREVIOUS QUARTER.

THESE COMPLAINTS WERE INDIVIDUALLY TAKEN UP WITH THE BUS COMPANIES CONCERNED.

DURING THE PERIOD, THE NUMBER OF COMPLAINTS AGAINST THE FERRY SERVICES ALSO DECREASED FROM 17 TO 14.

"THE MAIN COMPLAINT AREAS INCLUDED REGULARITY OF SERVICE, AND PASSENGER SERVICES AND FACILITIES, HE SAID.

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THE SPOKESMAN SAID COMPLAINTS ABOUT TRAFFIC MANAGEMENT MEASURES ROSE FROM 178 CASES ΤΟ 183, REPRESENTING AN INCREASE OF THREE PER CENT.

THE MAJOR AREAS OF CONCERN INCLUDED PHASING OF TRAFFIC LIGHTS AND TRAFFIC LANE ARRANGEMENT, ADDITION OF TRAFFIC SIGNS AND AIDS AT VARIOUS LOCATIONS THROUGHOUT THE TERRITORY.

THERE WERE 129 COMPLAINTS CONCERNING ROAD MAINTENANCE, THE SAME NUMBER AS IN THE PREVIOUS QUARTER. THE MAJOR COMPLAINTS WERE DEFECTIVE ROAD SURFACES, FAULTY TRAFFIC LIGHTS AND DAMAGED TRAFFIC SIGNS OR AIDS.

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"TRAFFIC ENFORCEMENT CASES STAND AT 422 A RISE OF 23 CASES OR SIX PER CENT COMPARED WITH FIGURES FOR THE PREVIOUS QUARTER.

"THESE ARE RELATED MAINLY ΤΟ ILLEGAL PARKING AND MOTORISTS FAILING TO COMPLY WITH TRAFFIC REGULATIONS, THE SPOKESMAN SAID.

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ON THE OTHER HAND, THE SPOKESMAN POINTED OUT THAT DURING THE PERIOD, A 12 PER CENT DECREASE IN COMPLAINTS AGAINST TAXI SERVICES WERE RECORDED, DROPPING FROM 566 CASES TO 487 CASES.

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