XN000022-1991-09-28 — Page 4

SATURDAY, SEPTEMBER 28, 1991

COMPARED WITH THE PREVIOUS QUARTER, THERE WAS A RISE OF 114 CASES OR 90 PER CENT,

ON THE STANDARD OF FRANCHISED BUS SERVICE, THERE WAS A TOTAL OF 414 COMPLAINTS, AN INCREASE OF 74 PER CENT COMPARED WITH 238 IN THE PREVIOUS QUARTER.

THESE COMPLAINTS WERE

INDIVIDUALLY TAKEN UP WITH

THE BUS

COMPANIES CONCERNED.

THE NUMBER OF COMPLAINTS AGAINST TAXI SERVİCE ROSE BY CENT FROM 316 CASES TO 364 CASES.

15 PER

THE NUMBER OF COMPLAINTS RELATED ΤΟ RAIL TRANSPORT SERVICES ROSE FROM 28 CASES IN THE PREVIOUS QUARTER TO 29 CASES THIS QUARTER, WHILE THE NUMBER OF COMPLAINTS AGAINST THE FERRY SERVICES INCREASED FROM 11 TO 27.

THE MAIN AREAS OF COMPLAINT INCLUDED REGULARITY OF SERVICE, CONDITIONS OF VEHICLES/VESSELS, AND PASSENGER SERVICES AND FACILITIES.

THE SPOKESMAN SAID COMPLAINTS ABOUT ROAD CONGESTION INCREASED FROM 171 CASES TO 208 CASES, 63 ON HONG KONG ISLAND, 93 IN KOWLOON AND 52 IN THE NEW TERRITORIES.

FACTORS CONTRIBUTING TO ROAD CONGESTION INCLUDED ENGINEERING MATTERS, VEHICLE OBSTRUCTION AND ROAD WORKS.

COMPLAINTS ABOUT TRAFFIC

CASES TO 194 OR BY 38 PER CENT.

TRAFFIC

MANAGEMENT MEASURES ROSE FROM 141

THE MAJOR AREAS OF CONCERN INCLUDED PHASING OF TRAFFIC LIGHTS AND TRAFFIC LANE ARRANGEMENT, AND ADDITION OF TRAFFIC SIGNS AND AIDS

AT VARIOUS LOCATIONS THROUGHOUT THE TERRITORY.

COMPLAINTS CONCERNING ROAD

MAINTENANCE

INCREASED BY 74 PER

CENT FROM 78 CASES TO 136 CASES.

THE MAJOR ÁREAS OF COMPLAINT WERE DEFECTIVE ROAD SURFACES,

FAULTY TRAFFIC LIGHTS AND DAMAGED TRAFFIC SIGNS OR AIDS.

TRAFFIC ENFORCEMENT CASES STOOD AT 443, A RISE OF 177 CASES OR

67 PER CENT COMPARED WITH FIGURES FOR THE PREVIOUS QUARTER.

THESE WERE RELATED MAINLY то ILLEGAL PARKING AND MOTORISTS FAILING TO COMPLY WITH TRAFFIC REGULATIONS, THE SPOKESMAN SÁID.

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