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ON THE STANDARD OF FRANCHISED BUS SERVICE, THERE WAS A OF 329 COMPLAINTS, A DECREASE OF 11 PER CENT COMPARED WITH 370 IN PREVIOUS QUARTER.

THESE COMPLAINTS WERE

INDIVIDUALLY

TOTAL

THE

TAKEN UP WITH THE BUS

COMPANIES CONCERNED.

THE NUMBER OF COMPLAINTS AGAINST TAXI SERVICE ROSE BY 29 PER CENT FROM 338 CASES TO 435 CASES.

THE NUMBER OF COMPLAINTS RELATED TO RAIL TRANSPORT SERVICES DROPPED FROM THE PREVIOUS QUARTER'S 49 CASES TO 46 CASES, WHILE THE NUMBER OF COMPLAINTS AGAINST THE FERRY SERVICES ROSE FROM 20 TO 22.

THE MAIN AREAS OF COMPLAINT INCLUDED REGULARITY OF SERVICE, CONDITIONS OF VEHICLES/VESSELS, AND PASSENGER SERVICES AND FACILITIES.

THE SPOKESMAN SAID COMPLAINTS ABOUT ROAD CONGESTION DECREASED BY 31 PER CENT TO 164 CASES, 37 ON HONG KONG ISLAND, 70 IN KOWLOON, 56 IN THE NEW TERRITORIES AND ONE IN TUNNELS OR OTHER AREAS.

FACTORS CONTRIBUTING то ROAD CONGESTION INCLUDED ENGINEERING MATTERS, VEHICLE OBSTRUCTION AND ROAD WORKS.

COMPLAINTS ABOUT TRAFFIC

CASES TO 195 OR BY 13 PER CENT.

TRAFFIC.

MANAGEMENT MEASURES ROSE FROM 173

TRAFFIC LIGHTS

THE MAJOR AREAS OF CONCERN INCLUDED PHASING OF AND TRAFFIC LANE ARRANGEMENT, AND ADDITION OF TRAFFIC SIGNS AND AIDS AT VARIOUS LOCATIONS THROUGHOUT THE TERRITORY.

COMPLAINTS CONCERNING THE MAINTENANCE OF ROADS INCREASED BY 28 PER CENT FROM 117 CASES TO 150 CASES.

THE MAJOR AREAS OF COMPLAINT WERE DEFECTIVE ROAD SURFACES, FAULTY TRAFFIC LIGHTS AND DAMAGED TRAFFIC SIGNS OR AIDS.

TRAFFIC ENFORCEMENT CASES STOOD AT 345, ONE CASE MORE THAN

THE

NUMBER RECORDED IN THE PREVIOUS QUARTER.

THESE WERE RELATED MAINLY TO REQUESTS FOR ENFORCEMENT ACTION AGAINST ILLEGAL PARKING AND MOTORISTS FAILING TO COMPLY WITH TRAFFIC REGULATIONS, THE SPOKESMAN SAID.

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