XN000022-1990-06-09 — Page 2

SATURDAY JUNE 9 1990

TRANSPORT COMPLAINTS DECLINE BY ONE PER CENT

DURING THE FIRST QUARTER OF THIS YEAR, THE TRANSPORT COMPLAINTS UNIT (TCU) OF THE TRANSPORT ADVISORY COMMITTEE RECEIVED A TOTAL OF 2,108 COMPLAINTS, A DROP OF ONE PER CENT COMPARED WITH THE PREVIOUS QUARTER.

A SPOKESMAN FOR THE TCU SAID TODAY (SATURDAY) THAT THE COMPLAINTS WERE RELATED MAINLY TO PUBLIC TRANSPORT SERVICES, TRAFFIC CONDITIONS, ROAD MAINTENANCE AND ENFORCEMENT.

AS REGARDS THE ADEQUACY OF FRANCHISED BUS SERVICE, HE SAID, THERE WERE A TOTAL OF 148 COMPLAINTS COVERING HONG KONG ISLAND, KOWLOON AND THE NEW TERRITORIES. COMPARED WITH THE PREVIOUS QUARTER, THERE WAS A RISE OF 21 CASES OR 17 PER CENT.

ON THE STANDARD OF FRANCHISED BUS SERVICE, THERE WERE OF 353 COMPLAINTS, AN INCREASE OF FIVE PER CENT COMPARED WITH THE PREVIOUS QUARTER.

A TOTAL

337 IN

THESE COMPLAINTS WERE

COMPANIES CONCERNED.

THE NUMBER OF

INDIVIDUALLY TAKEN UP WITH

THE BUS

COMPLAINTS AGAINST TAXI SERVICE DECLINED BY EIGHT PER CENT FROM 363 CASES TO 333 CASES.

66

THE NUMBERS OF COMPLAINTS RELATED TO RAIL TRANSPORT SERVICES AND FERRY SERVICES DROPPED FROM THE PREVIOUS QUARTER'S 68 CASES TO CASES AND FROM 25 CASES TO 21 CASES, RESPECTIVELY.

THE MAIN AREAS OF COMPLAINT INCLUDED INADEQUATE FREQUENCY, REGULARITY OF SERVICE, AND PASSENGER SERVICES AND FACILITIES.

THE SPOKESMAN SAID THAT COMPLAINTS ABOUT ROAD CONGESTION DROPPED BY SIX PER CENT TO 199 CASES 74 ON HONG KONG ISLAND, 52 IN KOWLOON, 71 IN THE NEW TERRITORIES AND TWO IN TUNNELS OR OTHER AREAS.

——

FACTORS CONTRIBUTING ΤΟ ROAD CONGESTION INCLUDED TRAFFIC ENGINEERING MATTERS, VEHICLE OBSTRUCTION AND ROAD WORKS.

COMPLAINTS ABOUT TRAFFIC MANAGEMENT MEASURES DROPPED FROM 205

CASES TO 183, A DECLINE OF 11 PER CENT.

THE MAJOR AREAS OF CONCERN INCLUDED PHASING OF TRAFFIC LIGHTS AND AIDS AND TRAFFIC LANE ARRANGEMENT, AND ADDITION OF TRAFFIC SIGNS AT VARIOUS LOCATIONS THROUGHOUT THE TERRITORY.

COMPLAINTS CONCERNING THE MAINTENANCE OF ROADS DECREASED BY 12

PER CENT FROM 186 CASES TO 163 CASES.

THE MAJOR AREAS OF COMPLAINT WERE DEFECTIVE ROAD SURFACES, FAULTY TRAFFIC LIGHTS AND DAMAGED TRAFFIC SIGNS OR AIDS.

TRAFFIC ENFORCEMENT CASES STOOD AT 329

CASES OR EIGHT PER QUARTER.

CENT

A DECLINE OF 29 ON THE NUMBER RECORDED IN THE PREVIOUS

ACTION

THESE WERE RELATED MAINLY TO REQUESTS FOR ENFORCEMENT AGAINST ILLEGAL PARKING AND MOTORISTS FAILING TO COMPLY WITH TRAFFIC REGULATIONS, THE SPOKESMAN SAID.

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