XN000022-1990-02-20 — Page 7

TUESDAY, FEBRUARY 20, 1990

INSURERS TO LAUNCH CLAIMS COMPLAINTS BUREAU

THE INSURANCE

BY

BUREAU,

WITH

THE

A

CLAIMS COMPLAINTS

TOGETHER OF PRACTICE FOR LIFE STATEMENTS

AND GENERAL INSURANCE BUSINESS

ADOPTED

THE HONG KONG FEDERATION OF INSURERS, REPRESENT SIGNIFICANT STEP IN THE SELF-REGULATION OF THE INSURANCE INDUSTRY.

NENDICK,

SAID

CLAIMS COMPLAINTS

THE SECRETARY FOR MONETARY AFFAIRS, MR DAVID THIS AT A PRESS CONFERENCE TO LAUNCH THE INSURANCE BUREAU THIS (TUESDAY) AFTERNOON.

MR NENDICK SAID THE BUREAU REPRESENTED AN IMPORTANT MEASURE CONSUMER PROTECTION IN THE AREA OF PERSONAL INSURANCE.

OF

OF COMPLAINT CAPACITY WHO FEEL HE SAID.

INDEPENDENT AVENUE "THE BUREAU WILL PROVIDE AN

A PRIVATE AND REMEDY FOR INDIVIDUALS INSURED IN THAT THEIR CLAIMS HAVE NOT BEEN FAIRLY SETTLED,

BE

LIKENING THE ROLE OF THE BUREAU TO THAT OF THE UNITED KINGDOM

WAS SURE THAT THE BUREAU WOULD OMBUDSMAN, MR NENDICK SAID HE WIDELY WELCOMED BY EXISTING AND POTENTIAL POLICY-HOLDERS.

AUTHORISED INSURERS WOULD

SUBMIT ΤΟ THE

HE HOPED THAT ALL JURISDICTION OF THE BUREAU,

HARD POINTING OUT THAT THE BUREAU WAS THE PRODUCT OF TWO YEARS

MR NENDICK SAID THAT WORK BY THE HONG KONG FEDERATION OF INSURERS,

COMMENDED ON THIS WAS NO EASY TASK AND THAT THE FEDERATION SHOULD BE THE SUCCESSFUL OUTCOME.

MAINTAIN

MATTERS SUCH AS

ΤΟ WILLINGNESS HE NOTED THAT THE FEDERATION'S READY

WITH DIALOGUE CONSTRUCTIVE

THE

ON GOVERNMENT SELF-REGULATION WAS PARTICULARLY WELCOMED.

ΤΟ ROLE

+1

PLAY IN MR NENDICK

"THE FEDERATION WILL ALSO HAVE AN IMPORTANT THE REGULATION OF ACTIVITIES OF INSURANCE INTERMEDIARIES, ADDED.

MORE THAN 100 COMPLAINTS ABOUT INACCURATE WEIGHING INSTRUMENTS

THE CUSTOMS AND EXCISE DEPARTMENT HAS RECEIVED MORE THAN 100 COMPLAINTS ABOUT INACCURATE WEIGHING INSTRUMENTS SINCE THE WEIGHTS AND MEASURES ORDINANCE CAME INTO EFFECT ON JANUARY 1 LAST YEAR.

THE ACTING PRINCIPAL TRADE CONTROLS OFFICER OF THE DEPARTMENT'S TRADING STANDARDS INVESTIGATION BUREAU, MR ANDREW WONG, SAID OF THE 103 COMPLAINTS RECEIVED, 13 HAD RESULTED IN COURT CASES AND FINES TOTALLING $36,250 BEING IMPOSED.

/TWO RECENT