XN000022-1989-06-08 — Page 6

THURSDAY, JUNE 8, 1989

5.

TRANSPORT COMPLAINTS DOWN 15 PER CENT

TOTAL OF PREVIOUS

THE TRANSPORT COMPLAINT” DURING THE LAST QUARTER OF 1988-89,

RECEIVED A UNIT (TCU) OF THE TRANSPORT ADVISORY COMMITTEE 2,315 COMPLAINTS, A DECLINE OF 16 PER CENT COMPARED WITH THE QUARTER.

THAT COMPLAINTS CONDITIONS,

A SPOKESMAN FOR THE TCU SAID TODAY (THURSDAY) WERE RELATED MAINLY TO PUBLIC TRANSPORT SERVICES, TRAFFIC ROAD MAINTENANCE AND ENFORCEMENT.

IN CONNECTION WITH THE

OF

OF ADEQUACY

FRANCHISED BUS SERVICE,

THERE WERE A TOTAL

184 COMPLAINTS

ISLAND, COVERING HONG KONG

PREVIOUS QUARTER, KOWLOON AND THE NEW TERRITORIES. COMPARED WITH THE THERE WAS A DECLINE OF 17 CASES, OR EIGHT PER CENT.

A TOTAL

THE

ON THE STANDARD OF FRANCHISED BUS SERVICE, THERE WERE OF 317 COMPLAINTS, A DECLINE OF 24 PER CENT, COMPARED WITH 416 IN PREVIOUS QUARTER.

THESE COMPLAINTS

WERE TAKEN

UP

INDIVIDUALLY

THE WITH

BUS

COMPANIES CONCERNED.

THE NUMBER OF COMPLAINTS AGAINST TAXI SERVICE DECREASED PER CENT FROM 535 CASES IN THE PREVIOUS QUARTER TO 455 CASES.

BY 15

TAXI SERVICE TAKING THE MOST DIRECT PASSENGERS, FAILING

AS IN THE PREVIOUS QUARTER, THE COMPLAINTS ABOUT WERE MOSTLY CONCERNED WITH TAXI DRIVERS NOT ROUTE, OVERCHARGING, REFUSING HIRE OR SOLICITING TO REACH DESTINATIONS AND MISCONDUCT OR DRIVING IN A POOR MANNER.

TO RAIL TRANSPORT SERVICES THE NUMBER OF COMPLAINTS RELATED

CONCERNING FELL FROM LAST QUARTER'S 132 CASES TO 51 CASES. COMPLAINTS FERRY SERVICES FELL FROM 43 CASES TO 21 CASES.

THE MAIN AREAS OF COMPLAINT

FACILITIES.

THE

INCLUDED

PASSENGER SERVICES AND

ABOUT

ROAD CONGESTION

SPOKESMAN SAID THAT COMPLAINTS DECLINED BY 43 PER CENT TO 226 CASES.

HONG ON

KONG ISLAND, 127 IN OF THEM, 52 CASES WERE 37 IN THE NEW TERRITORIES AND 10 IN TUNNEL AREAS.

ΤΟ

ROAD CONGESTION

INCLUDED

FACTORS ON TRIBUTING ENGINEERING MATT RS VEHICLE OBSTRUCTION, AND ROAD WORKS.

+

COMPLAINTS ABOUT TRAFFIC MANAGEMENT

MEASURES

CASES, ABOUT THE SAME AS IN THE PREVIOUS QUARTER.

KOWLOON,

TRAFFIC

TOTALLED 266

THE MAJOR AREAS OF CONCERN WERE PHASING OF TRAFFIC TRAFFIC LANE ARRANGEMENT, AND ADDITION OF TRAFFIC SIGNS AND VARIOUS LOCATIONS THROUGHOUT THE TERRITORY.

LIGHTS AND AIDS. AT

OF ROADS ROSE 25 PER

COMPLAINTS CONCERNING THE MAINTENANCE CENT FROM 130 CASES IN THE PREVIOUS QUARTER TO 162 CASES.

THE MAJOR