XN000022-1988-12-02 — Page 10

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FRIDAY, DECEMBER 2, 1988

COMPLAINTS WERE MAINLY RELATED TO PUBLIC TRANSPORT TRAFFIC CONDITIONS, ROAD MAINTENANCE AND ENFORCEMENT.

SERVICES,

IN CONNECTION WITH ADEQUACY OF BUS SERVICES, THERE WERE A TOTAL OF 225 COMPLAINTS COVERING HONG KONG ISLAND, KOWLOON AND THE NEW TERRITORIES, INCLUDING EIGHT COMPLAINTS ABOUT LIGHT RAIL TRANSIT FEEDER BUS ROUTES WHICH BEGAN OPERATION ON SEPTEMBER 18 THIS YEAR.

COMPARED WITH THE PREVIOUS QUARTER, THIS WAS AN INCREASE OF 112 COMPLAINTS.

"SUCH AN INCREASE IN THE NUMBER OF COMPLAINTS IS CONSIDERED NOT HIGH BEARING IN MIND THAT THE NEW SCHOOL TERM STARTED IN EARLY SEPTEMBER, A SITUATION WHICH HAD CREATED A GREATER DEMAND FOR PUBLIC TRANSPORT SERVICES, PARTICULARLY BUS SERVICE," THE SPOKESMAN SAID.

IN CONNECTION WITH STANDARD OF BUS SERVICE, THERE WERE A TOTAL OF 364 COMPLAINTS, AN INCREASE OF 157 CASES

COMPARED WITH THE PREVIOUS QUARTER.

THESE COMPLAINTS WERE

COMPANIES CONCERNED.

WHEN

INDIVIDUALLY TAKEN UP WITH THE BUS

THE SPOKESMAN SAID IMPROVED COMPLAINT PROCEDURES IMPLEMENTED IN MAY THIS YEAR HAD BROUGHT ABOUT AN INCREASE IN THE NUMBER OF COMPLAINTS ABOUT TAXI SERVICE RECEIVED BY TCU.

THERE WERE 601 CASES AS COMPARED WITH 404 CASES RECORDED IN THE PREVIOUS QUARTER.

AS IN THE PREVIOUS QUARTER, MOST OF THE COMPLAINTS ABOUT TAXI SERVICE CONCERNED TAXI DRIVERS REFUSING HIRE OR SOLICITING PASSENGERS, NOT TAKING THE MOST DIRECT ROUTEING, FAILING TO DRIVE TO DESTINATIONS AND OVERCHARGING.

AS REGARDS RAIL TRANSPORT, THERE WERE 153 COMPLAINTS RELATED TO THE SERVICES PROVIDED BY KOWLOON-CANTON RAILWAY, LIGHT RAIL TRANSIT, MASS TRANSIT RAILWAY AND HONGKONG TRAMWAYS, COMPARED WITH 72 CASES IN THE PREVIOUS QUARTER.

OF THESE 153 COMPLAINTS, 72 CASES WERE ON LIGHT RAIL TRANSIT SERVICE WHICH COMMENCED COMMERCIAL OPERATION ON SEPTEMBER 18.

A TOTAL OF 27 COMPLAINTS WERE RECEIVED CONCERNING SERVICES RUN BY THE HONG KONG YAUMATI FERRY COMPANY AND THE STAR FERRY COMPANY LIMITED. TWENTY-THREE COMPLAINTS WERE RECORDED IN THE PREVIOUS QUARTER.

THE MAIN AREAS OF COMPLAINTS WERE ADEQUACY OF SERVICE, CONDUCT AND PERFORMANCE OF STAFF AND PASSENGER FACILITIES.

/ON TRAFFIC,

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