XN000022-1988-03-19 — Page 5

SATURDAY, MARCH 19, 1988

TRANSPORT COMPLAINTS UNIT ISSUES 3RD QUARTER REPORT

DURING THE THIRD QUARTER OF 1987-88, THE TRANSPORT COMPLAINTS UNIT (TCU) RECEIVED A TOTAL OF 1,991 COMPLAINTS, ACCORDING TO ITS QUARTERLY REPORT TODAY (SATURDAY).

THE REPORT COVERS THE PERIOD FROM OCTOBER 1 TO DECEMBER 31.

THE TCU WAS SET UP UNDER THE TRANSPORT ADVISORY COMMITTEE TO RECEIVE AND MONITOR COMPLAINTS AND SUGGESTIONS ON TRANSPORT MATTERS.

COMPARED WITH THE FIGURE OF 1,985 RECORDED IN THE PREVIOUS QUARTER, THERE WAS A 0.3 PER CENT INCREASE IN THE NUMBER OF

INDIVIDUAL COMPLAINTS.

IN THE CORRESPONDING PERIOD OF THE PRECEDING YEAR, A TOTAL OF 1,564 COMPLAINTS WERE REGISTERED.

I

COMPLAINTS ABOUT PUBLIC TRANSPORT SERVICES NUMBERED 888, OR APPROXIMATELY 45 PER CENT OF ALL THE COMPLAINTS RECEIVED. THEY ARE STILL THE LARGEST SINGLE GROUP OF COMPLAINTS HANDLED BY THE TCU.

REGARDING THE ADEQUACY OF PUBLIC TRANSPORT SERVICE, 193 COMPLAINTS WERE RECEIVED. THEY AROSE FROM PROPOSALS ΤΟ INCREASE THE EXISTING FREQUENCY OF SERVICE OR TO INTRODUCE NEW ROUTES EXISTING ROUTES.

AND EXTEND

SERVICE ON

THERE WERE 22 COMPLAINTS ABOUT THE ADEQUACY OF BUS HONG KONG ISLAND WHICH WERE MAINLY ABOUT INADEQUATE BUS FREQUENCIES IN SOUTHERN DISTRICT.

THE 82 COMPLAINTS ABOUT

IN KOWLOON AND THE NEW TERRITORIES, THE ADEQUACY OF BUS SERVICE WERE MAINLY ABOUT THOSE SERVING KOWLOON WEST, KWUN TONG AND SHA TIN NEW TOWN.

COMPLAINTS CONCERNING THE STANDARD OF SERVICE OF THE MODES OF PUBLIC TRANSPORT MADE UP 663 CASES OR 75 PER CENT CASES INVOLVING PUBLIC TRANSPORT SERVICES.

VARIOUS OF THE

THESE COMPLAINTS WERE TAKEN UP INDIVIDUALLY WITH THE TRANSPORT OPERATORS CONCERNED (THE BUS COMPANIES, FERRY COMPANIES AND RAILWAY CORPORATIONS) OR THE RELEVANT AUTHORITIES (TRANSPORT DEPARTMENT IN RESPECT OF IRREGULARITIES IN GREEN MINIBUS SERVICES AND THE POLICE IN RESPECT OF TAXI MALPRACTICES).

COMPLAINTS ABOUT ERRATIC BUS SERVICE ON HONG KONG ISLAND WERE MAINLY DIRECTED AT BUS ROUTES SERVING SOUTHERN DISTRICT.

IN KOWLOON AND THE NEW TERRITORIES, COMPLAINTS ABOUT BUSES KEEPING TO SCHEDULED FREQUENCY WERE LEVELLED MAINLY AT EXTERNAL ROUTES IN KOWLOON WEST, KWUN TONG AND SHA TIN.

NOT

BUS

/REGARDING GREEN