XN000022-1982-08-12 — Page 5

THURSDAY, AUGUST 12, 1982

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TRANSPORT COMPLAINTS UNIT QUARTERLY REPORT

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THE TRANSPORT COMPLAINTS UNIT ATTACHED TO THE TRANSPORT ADVISORY COMMITTEE RECEIVED A TOTAL OF 1 328 COMPLAINTS IN THE THREE MONTHS ENDED JUNE 30 THIS YEAR, 71 MORE THAN IN THE PREVIOUS QUARTER, BUT THE NUMBER OF COMPLAINTS ABOUT ROAD CONGESTION HAS DROPPED FROM 194 TO 156.

ACCORDING TO THE LATEST REPORT COMPILED BY THE TCU, THE UNIT ONLY RECEIVED SEVEN DIRECT COMPLAINTS OR SUGGESTIONS ABOUT THE PRIVATE CAR GROWTH RESTRAINT MEASURES INTRODUCED IN MAY,

FOUR SUPPORTED THE MEASURES, TWO WERE AGAINST WITH A VARIETY OF COUNTER-PROPOSALS, AND ONE CRITICISED THE SUPPLEMENTARY LICENCE FEE FOR DIESEL PRIVATE CARS.

OF ALL THE COMPLAINTS IN THE THREE MONTHS, THE GREATEST PROPORTION WAS STILL ABOUT PUBLIC TRANSPORT SERVICES.

MOST OF THESE 760 COMPLAINTS REFERRED TO BUS SERVICES. ALTHOUGH KMB RECEIVED 275 COMPLAINTS WHILE CMB HAD 246, THE REPORT NOTED THAT COMPLAINTS AGAINST CMB CONTINUED TO BE HIGH IN COMPARISON WITH KMB, WHICH HAS A LARGER SHARE OF THE TRAVELLING PUBLIC.

IN AN ANALYSIS OF THE COMPLAINTS MADE AGAINST CMB, IT WAS NOTED THAT 10 OUT OF THE 52 COMPLAINTS AGAINST IT FOR NON-ADHERENCE TO BUS FREQUENCY COULD BE ACCOUNTED TO THE COMPANY. THE REMAINDER COULD BE ATTRIBUTED MAINLY TO TRAFFIC CONGESTION OR OTHER FACTORS BEYOND ITS CONTROL.

OF THE 54 COMPLAINTS AGAINST CMB STAFF FOR FAILING TO PICK UP OR SET DOWN PASSENGERS, SIX COULD NOT BE FOLLOWED UP DUE TO INSUFFICIENT INFORMATION AND NINE WERE MADE DURING A TWO-WEEK COMPAIGN AGAINST BUS OVERLOADING.

CMB HAS BEEN RESPONDING TO COMPLAINTS AND THE TCU IS NOW SENDING THE COMPLAINTS IT RECEIVES TO THE COMPANY FOR FIRST HAND INFORMATION ON A WEEKLY BASIS.

IN ADDITION TO THE BUS COMPANIES, TAXIS WERE THE SUBJECT OF 58 COMPLAINTS, MAXICABS 51 AND THE HK AND YAUMATI FERRY COMPANY 41, COMPARED WITH 46, 40 AND 61 RESPECTIVELY IN THE PREVIOUS QUARTER.

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