XN000022-1973-01-31 — Page 8

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Wednesday, January 31, 1973

MORE STAFF FOR WATERWORKS OFFICE

To Deal With Complaints And Enquiries

More posts have been created in the Waterworks Office to cope with

the increase in water complaints and enquiries from the public.

Replying to a question from the Hon. P.G. Willians in the Legislative

Council today, the Director of Public Works said that more than 6,000 letters

of complaints or enquiries were outstanding at the Waterworks Office at the

end of 1972.

In 1971, about 48,000 enquiries or complaints were made and last

year the figure increased to 71,000.

Mr. Robson said that additional posts in the Waterworks Consumer

Accounting Division and Consumer Service, and a Public Relations Officer's

post had been created.

However, due to recruiting difficulties, the posts had not yet been

filled. But Mr. Robson promised that "improvements will be made as soon as

the staff situation improves."

At present, special arrangements to deal with the backlog of enquiries

are being discussed by the Director of Water Supplies and the Colonial Secretariat.

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