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Land Registry announces new performance pledges
The Land Registry, stepping into its fourth year of operation as a trading fund, announced its new performance pledges for 1996/97.
Speaking at the Land Registry Trading Fund's third anniversary reception yesterday (Thursday), the Land Registrar, Mr Kenneth Pang, said that the Land Registry had had another successful year in meeting its performance targets and delivering quality service to customers.
Mr Pang attributed the success to staff dedication and teamwork as well as the Registry's commitment to automate its services by utilising modern technology.
"With the introduction of on-line land search Direct Access Services in September 1994, and the optical-based Document Imaging System in July this year, the Land Registry has made significant progress in automating its land registration and search services," he said.
In addition to enhancing the performance targets of existing pledges to 97 per cent, new performance pledges had been drawn up for the Direct Access Services and the Registry's telephone enquiry services, said Mr Pang.
Copies of a pamphlet listing the Registry's new performance pledges are now available at all offices of the Land Registry and the District Offices.
Mr Pang also announced that, as a continuing commitment to improving services to customers, a new Central Search Office on the 19th floor of the Registry's Queensway Government Offices would be opened this month.
"This office will centralise, by phases, all land search services at the Urban Land Registry on a single floor and will provide a convenient 'one-stop' search service to customers," he added.
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