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Home Affairs Department performance satisfactory
A survey commissioned by the Home Affairs Department (HAD) revealed that respondents considered the overall performance of the department and its district offices (DOS) to be quite satisfactory with about 60 per cent giving a positive rating of 6-10 on a 0 to 10 scale, where 10 represents the highest satisfaction.
The survey was conducted by an independent research firm in January and some 2,000 households were interviewed.
When asked to name government departments that they know of, HAD/DOS is relatively popularly known among respondents, ranking fourth among government departments.
Seven out of eight, when prompted, said they were aware of HAD and its responsibilities.
The survey also revealed that the vast majority recognised HAD's role as a channel of communication between government and the public. And 81 per cent of the respondents mentioned this as one of the department's key functions.
Apart from ascertaining the general awareness and overall performance rating of HAD/DOS, the survey also questioned respondents on individual aspects of the work of the department, such as the assistance and support provided to mutual aid Committees and owners corporations.
Commenting on the findings of the survey, the Director of Home Affairs, Mr Joseph W P Wong, said the results were enlightening and encouraging.
"We have a firm foundation which we shall continue to build on. The findings identify areas where we can still do better and provide a benchmark with which to measure our future performance," he said.
"Discussions involving the District Officers are being held to study the findings and to develop a strategy to improve the wide range of services we provide to the public.
"Our aim is to provide a high quality service which meets the growing aspirations of our community," Mr Wong said.