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Fewer transport complaints in fourth quarter 1994
The following is issued on behalf of the Transport Advisory Committee:
The number of complaints and suggestions received by the Transport Complaints Unit of the Transport Advisory Committee for the period between October 1, 1994 and December 31, 1994 dropped by 10.8 per cent to 3,649, as compared with 4,091 in the previous quarter.
During the period, the major areas of complaint were related to public transport (64 per cent), road traffic conditions (16 per cent) and enforcement (14 per cent).
The number of complaints about public transport dropped by 9.3 per cent, from 2,556 in the previous quarter to 2,318.
This was mainly due to decreases in the number of complaints against taxi driver malpractices (down from 1,274 to 1,069), ferry services (down from 115 to 39), rail transport (down from 60 to 45) and green mini-buses (down from 272 to 257).
However, there were more complaints against Kowloon Motor Bus (up from 305 to 354), China Motor Bus (up from 264 to 274) and Citybus (up from 45 to 48).
Complaints about road conditions dropped by 54.4 per cent to 63 from 138. The number of complaints about the malfunctioning of traffic signs and aids also dropped to 89 from 104. However, there was a slight increase in the suggestions for additional traffic signs and aids (up from 121 to 134).
During the same period, there were
were fewer complaints against enforcement action (down from 587 to 508) and road congestion (down from 361 to 317).
All suggestions and complaints received by the unit have been referred to the relevant authorities and government departments for investigation.
End/Tuesday, February 28, 1995