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MONDAY, OCTOBER 3, 1994
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NEW WSD COMPLAINT AND ENQUIRY FAXLINE SERVICE
THE WATER
SUPPLIES
DEPARTMENT INTRODUCED
TODAY
(MONDAY)
A
FAXLINE SERVICE FOR RECEIVING COMPLAINTS AND ENQUIRIES AS PART OF ITS CONTINUING EFFORTS TO ENHANCE ITS SERVICE TO CUSTOMERS.
THIS NEW SERVICE WILL ALSO HELP PERSONS WITH HEARING IMPAIRMENT
TO REPORT WATER SUPPLY FAULTS.
COMPLAINTS
WITH THE NEW SERVICE, THE PUBLIC CAN NOW SEND THEIR AND ENQUIRIES TO THE DEPARTMENT THROUGH THE FOLLOWING FAXLINE NUMBERS:
* WATER SUPPLY FAULT COMPLAINTS (24 HOURS)
* HONG KONG AND OUTLYING ISLANDS * KOWLOON AND THE NEW TERRITORIES
* ACCOUNT-RELATED ENQUIRIES
* GENERAL ENQUIRIES
THE
ABOVE FAXLINE
FACILITIES
: 564 3434
: 396 5731
: 824 2455
: 824 0578
SUPPLEMENT
THE
DEPARTMENT'S
EXISTING COMPLAINT AND ENQUIRY SERVICE WHICH COMPRISES THE FOLLOWING:
* 24-HOUR HOTLINES FOR WATER SUPPLY FAULT COMPLAINT
* HONG KONG AND OUTLYING ISLANDS * KOWLOON AND THE NEW TERRITORIES
: 811 0788
: 396 0210
* HOTLINE FOR ACCOUNT-RELATED ENQUIRIES: 824 5000
* 24-HOUR AUTOMATIC TELEPHONE INFORMATION
SYSTEM "WATER INFOLINK"
* GENERAL ENQUIRY TELEPHONE NUMBERS
*HEADQUARTERS
*HONG KONG AND OUTLYING ISLANDS *KOWLOON AND THE NEW TERRITORIES
: 802 9966
: 829 4500
: 880 2500
: 399 4399
* SEVEN CUSTOMER ENQUIRY CENTRES LOCATED THROUGHOUT
THE TERRITORY
ΤΟ
THE
SUGGESTIONS, ENQUIRIES AND COMPLAINTS CAN ALSO BE SENT BY
WATER AUTHORITY, IMMIGRATION TOWER, 7 GLOUCESTER
ROAD,
WAN
CHAI, HONG KONG.
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