TUESDAY, JUNE 28, 1994
8 -
INLAND REVENUE DEPARTMENT PLEDGES BETTER SERVICES
* * *
THE PUBLIC CAN EXPECT HIGHER STANDARDS OF SERVICES
YEAR AS IN THE COMING
A REVENUE DEPARTMENT INLAND AUTOMATED TELEPHONE ANSWERING SYSTEM IS SET UP.
FROM THE COMPREHENSIVE
AND,
TWO NEW PERFORMANCE PLEDGES ARE MADE RELATING DUTY AND FIRST-TIME SALARIES TAXPAYERS.
ΤΟ ESTATE
THIS FOLLOWS THE SUCCESS OF THE DEPARTMENT MAJORITY OF ITS SERVICES WITHIN TARGETS SINCE A SCHEME WAS INTRODUCED IN JANUARY LAST YEAR.
IN
DELIVERING THE PERFORMANCE PLEDGE
AT A PRESS AU-YEUNG,
OF
FIRST ANNUAL REPORT ON THE SCHEME RELEASING THE CONFERENCE, THE COMMISSIONER OF INLAND REVENUE, MR ANTHONY HIGHLIGHTED A NUMBER OF PERFORMANCE RESULTS IN THE FIRST 15 MONTHS THE SCHEME'S OPERATION.
THEY INCLUDED:
*
565,000 TELEPHONE
ENQUIRIES ANSWERED BY
STAFF WITHIN AN
AVERAGE TIME OF 1.5 MINUTES;
447,000 PERSONAL
OF 95% CALLERS ATTENDED TO, IN WITHIN 10 MINUTES OF ARRIVAL;
CASES,
197,000
SIMPLE
WRITTEN
ENQUIRIES REPLIED TO,
IN
97% OF
CASES, WITHIN 10 WORKING DAYS;
*
98%
OF
THE 157,000 WRITTEN
TECHNICAL
ENQUIRIES
ANSWERED
WITHIN 25 WORKING DAYS;
*
90%
OF PROFITS TAX, PROPERTY TAX
AND PERSONAL
ASSESSMENT
RETURNS AND 99% OF SALARIES TAX RETURNS ASSESSED WITHIN NINE MONTHS OF LODGMENT;
*
88,600
TAX RESERVE CERTIFICATE TRANSACTIONS
99% COMPLETED WITHIN 14 WORKING DAYS;
PROCESSED AND
93% OF THE 31,300 APPLICATIONS FOR HOLDOVER TAX DEALT WITH WITHIN 14 WORKING DAYS;
OF PROVISIONAL
AND SALE AND
99% OF NEARLY 308,000 PROPERTY ASSIGNMENTS PURCHASE AGREEMENTS WERE STAMPED WITHIN SIX WORKING DAYS;
VIRTUALLY
LEASE ALL 943,000 CONTRACT NOTES AND WERE STAMPED ON THE SAME DAY;
93%
AGREEMENTS
FOR NEW
BUSINESS AVAILABLE WITHIN EIGHT
THE
APPLICATIONS 122,500
BEING CERTIFICATES
OF REGISTRATION
WORKING DAYS; AND
222,500 THE
96% OF
REGISTRATION
DAYS.
CERTIFIED TRUE
PARTICULARS
COPIES WERE ISSUED WITHIN
OF FOUR
BUSINESS WORKING
/MR AU-YEUNG