-
TUESDAY, MAY 24, 1994
ANOTHER CONTRACT FOR THE SUPPLY AND LAYING OF WATER MAINS FROM THE TREATMENT WORKS TO SHA TIN HAS ALSO BEEN AWARDED RECENTLY.
AFTER THE CONTRACT-SIGNING, MR HU ANNOUNCED HIS DEPARTMENT'S PERFORMANCE PLEDGES FOR THIS YEAR.
ΤΟ
SERVICES "THE NEW PLEDGES AIM AT IMPROVING MY DEPARTMENT'S
BY DEVELOPING CUSTOMERS BY ENHANCING OPENNESS AND ACCOUNTABILITY AND A CLIENT-BASED CULTURE IN THE DEPARTMENT.
ESSENTIAL "THEY MAINLY COVER THE ACCOUNTS AND DAILY WATER SUPPLY MATTERS.
SERVICES
ΤΟ RELATED
WATER
ACHIEVED VERY SATISFACTORY
"IN THE PAST YEAR, THE DEPARTMENT RESULTS FOR ITS PERFORMANCE TARGETS, HE SAID.
"I
MR HU SAID FOR MOST TARGETS, THE ACHIEVEMENT RATES HAD OR WERE VERY CLOSE TO 100 PER CENT.
REACHED
FRESH FOR EXAMPLE, THE
WATER QUALITY AT SUPPLY CONNECTION A COMPLIANCE POINTS, WHICH IS CUSTOMERS' MAJOR CONCERN, HAS ACHIEVED
STANDARDS OF THE WORLD RATE OF 99.9 PER CENT AGAINST THE GUIDELINE HEALTH ORGANISATION.
PUBLICATION THE CUSTOMER
CUSTOMER SERVICES IN THE PAST OTHER MAJOR BREAKTHROUGHS IN YEAR INCLUDED THE SETTING UP OF A CUSTOMER LIAISON GROUP, OF A QUARTERLY CUSTOMER NEWSLETTER, REFURBISHMENT OF
AND THE
OF THE COMMISSIONING
WATER ENQUIRY CENTRES 24-HOUR AUTOMATIC TELEPHONE ENQUIRY SYSTEM, MR HU POINTED OUT.
AFTER REVIEWING
THE
INFOLINK,
A
HE ADDED THAT
OF LAST RESULTS
YEAR'S VALUABLE SUGGESTIONS MADE PERFORMANCE PLEDGES AND HAVING CONSIDERED
HAD TO THE DEPARTMENT THROUGH VARIOUS MEANS, HE
DECIDED TO ENHANCE LAST YEAR AND INTRODUCED SOME OF THE PERFORMANCE PLEDGES MADE
NEW TARGETS TO FURTHER IMPROVE SERVICES TO CUSTOMERS THIS YEAR.
WOULD DEVOTE
PROVIDING
MR HU SAID THE DEPARTMENT RELIABLE, EFFICIENT AND CUSTOMER-ORIENTED SERVICES TO THE PUBLIC.
ΤΟ ITSELF
EFFORTS WITHIN
ITS
THE DEPARTMENT IS COMMITTED TO CONTINUING AVAILABLE RESOURCES TO ACHIEVE THIS GOAL, HE STRESSED.
FISHERMEN'S CLAIMS BEING PROCESSED
A
CONTINUE
FISHERMEN
то CLAIM RESULT OF
GOVERNMENT SPOKESMAN TODAY (TUESDAY) URGED THEIR DIALOGUE WITH THE GOVERNMENT IN REGARD TO THEIR EX-GRATIA ALLOWANCE FOR ANY REDUCTION OF CATCHES AS A DREDGING OR DUMPING WORK WITHIN HONG KONG WATERS.
THE
EFFORT ΤΟ
SPOKESMAN SAID THE GOVERNMENT WAS MAKING EVERY PROCESS THEIR CLAIMS AS QUICKLY AS POSSIBLE. HE NOTED THAT PAYMENT TO FISHERMEN OPERATING OFF SOUTH CHEUNG CHAU WAS ALREADY
LAST
AUGUST.
MADE
/"WE ARE