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WEDNESDAY, FEBRUARY 2, 1994
"ANY TREND OF COMPLAINTS PROVIDES DEPARTMENTS WITH VALUABLE MANAGEMENT INFORMATION AS A GUIDE TO WHERE SERVICES NEED TO BE IMPROVED AS THEY REVIEW PERFORMANCE AGAINST THEIR PLEDGES EACH YEAR," SHE SAID.
IN A WRITTEN REPLY TO A QUESTION BY THE HON TIK CHI-YUEN IN THE LEGISLATIVE COUNCIL, MRS CHAN SAID: "ACTION IS TAKEN WHERE POSSIBLE TO IMPROVE THE DELIVERY OF SERVICE WHERE COMPLAINTS REVEAL SHORTCOMINGS."
EXAMPLES ARE TRAINING SCHEMES FOR FRONT-LINE STAFF, AND PROVISION OF EASIER PAYMENT METHODS LIKE AUTOPAY AND PAYMENT BY TELEPHONE.
IS
UNDER THE PERFORMANCE PLEDGE SCHEME, A MEMBER OF THE PUBLIC ENTITLED TO A FULL AND PROMPT EXPLANATION FROM THE DEPARTMENT CONCERNED IF HE FINDS THE STANDARD OF SERVICE DOES NOT MEET THE SET TARGET.
HE
MAY ALSO WRITE TO THE HEAD OF THE DEPARTMENT IF HE THINKS THAT HIS CASE HAS NOT BEEN HANDLED ADEQUATELY.
CASES MAY ALSO BE REFERRED TO THE COMMISSIONER FOR ADMINISTRATIVE COMPLAINTS TO DETERMINE WHETHER THERE HAS BEEN ANY MALADMINISTRATION.
AIR TRAFFIC CONTROL AGREEMENT PROMOTES CO-OPERATION
*
AN
AGREEMENT TO ESTABLISH AN AIR TRAFFIC CONTROL EXCHANGE TRAINING PROGRAMME WILL MAKE AN IMPORTANT CONTRIBUTION TO PROMOTING FURTHER CO-OPERATION AND UNDERSTANDING BETWEEN AIR TRAFFIC CONTROL STAFF AND AVIATION AUTHORITIES IN HONG KONG AND CHINA.
SERVICES,
THIS WAS STATED BY THE ACTING SECRETARY FOR ECONOMIC MRS ELIZABETH BOSHER, IN A WRITTEN REPLY TO A QUESTION BY DR THE HUANG CHEN-YA IN THE LEGISLATIVE COUNCIL TODAY (WEDNESDAY).
HON
THE AGREEMENT WAS SIGNED BY THE DIRECTOR OF CIVIL AVIATION AND REPRESENTATIVES OF THE CIVIL AVIATION ADMINISTRATION OF CHINA YESTERDAY.
SHE SAID PROXIMITY OF A NUMBER OF EXISTING AND PLANNED AIRPORTS IN THE PEARL RIVER DELTA REGION WOULD NECESSITATE INCREASINGLY CAREFUL CO-ORDINATION OF AIRSPACE MANAGEMENT.
"A
JOINT AIR TRAFFIC CONTROL CENTRE IS ONE OF SEVERAL OPTIONS WHICH WILL BE EXPLORED.
SHE SAID AGREED PROCEDURES HAD ALREADY BEEN ESTABLISHED FOR KAI TAK AND SHENZHEN AIRPORTS AND THERE WAS DIRECT COMMUNICATION BETWEEN THE TWO AIR TRAFFIC CONTROL CENTRES.
It
"REGULAR MEETINGS ARE ALSO HELD BETWEEN HONG KONG AND GUANGZHOU AIR TRAFFIC CONTROL MANAGERS TO ENHANCE CO-ORDINATION, SHE ADDED.
/MRS BOSHER