3
SUNDAY, AUGUST 30, 1992
REGARDING COMPLAINTS INCLUDING FAILURE
SERVICES UNSATISFACTORY INCREASED BY
WITH LAST YEAR.
BEHAVIOUR
ON THE STANDARD
то ADHERE OF DRIVERS,
OF
FRANCHISED BUS SCHEDULES AND
то SERVICE THE NUMBER OF 92 TO 467 FOR CMB AND BY 66 TO 715 FOR KMB
ON CROSS HARBOUR BUS SERVICES, THERE COMPARED WITH 209 LAST YEAR.
COMPLAINTS
AS COMPARED
WERE 202 COMPLAINTS,
ON TAXI SERVICES, A TOTAL OF 2,070 COMPLAINTS WERE RECEIVED 1991-92, REPRESENTING AN INCREASE OF 36 PER CENT OVER LAST YEAR.
IN
OF THESE, 2,009 OR 97% WERE MALPRACTICES. THE MAJOR CAUSES OF COMPLAINT WERE OVERCHARGING (34
RELATED то TAXI DRIVER CENT) AND REFUSING HIRE (23 PER CENT).
PER
THE UNIT RECEIVED 1,543 COMPLAINTS ABOUT TRAFFIC CONDITIONS, OF WHICH 762 WERE RELATED TO ROAD CONGESTION.
SUGGESTIONS TO IMPROVE ROAD CONGESTIONS AND TRAFFIC TOTALLED 1,009 CASES AS COMPARED WITH 993 CASES IN 1990-91.
MANAGEMENT
THE TRANSPORT COMPLAINTS UNIT SET ADVISORY COMMITTEE RECEIVES AND MONITORS COMPLAINTS AND SUGGESTIONS ON UP UNDER THE TRANSPORT TRANSPORT MATTERS.
IT ALSO TAKES STOCK OF CURRENT OPINION ON VARIOUS INTERNAL TRANSPORT SYSTEM AND RESEARCHES INTO CASES
THE INTEREST.
VERY OFTEN, STAFF OF TCU HANDLING COMPLAINTS CLARIFICATION FROM THE COMPLAINANTS AND CONDUCT SITE PROCESSING THE COMPLAINTS.
ASPECTS OF OF SPECIAL
HAVE то SEEK VISITS BEFORE
OR LODGE
MEMBERS OF THE PUBLIC WHO WISH TO MAKE SUGGESTIONS COMPLAINTS COULD DIAL THE TCU HOTLINE ON 577 ROUND-THE-CLOCK SERVICES.
6866 WHICH PROVIDES
THE COMPLAINANT A
AFTER INVESTIGATION, THE UNIT WOULD GIVE VERBAL OR WRITTEN REPLY AS APPROPRIATE, THE SPOKESMAN SAID.
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