SATURDAY, MARCH 10, 1990
TRANSPORT COMPLAINTS DROP 27 PER CENT
!
DURING THE LAST QUARTER OF 1989, THE TRANSPORT COMPLAINTS UNIT (TCU) OF THE TRANSPORT ADVISORY COMMITTEE RECEIVED A TOTAL OF 2,139 COMPLAINTS, A DROP OF 27 PER CENT COMPARED WITH THE PREVIOUS QUARTER.
A SPOKESMAN FOR THE TCU TODAY (SATURDAY) SAID THAT THE COMPLAINTS WERE RELATED MAINLY TO PUBLIC TRANSPORT SERVICES, TRAFFIC CONDITIONS, ROAD MAINTENANCE AND ENFORCEMENT.
AS REGARDS THE ADEQUACY OF FRANCHISED BUS SERVICE, HE SAID, THERE WERE A TOTAL OF 127 COMPLAINTS COVERING HONG KONG ISLAND, KOWLOON AND THE NEW TERRITORIES.
COMPARED WITH THE PREVIOUS QUARTER, THERE WAS A DECREASE OF 85 CASES OR 40 PER CENT.
ON THE STANDARD OF FRANCHISED BUS SERVICE, THERE WERE A OF 337 COMPLAINTS, A DROP OF 33 PER CENT COMPARED WITH 506 PREVIOUS QUARTER.
THESE COMPLAINTS WERE COMPANIES CONCERNED.
INDIVIDUALLY
TOTAL
IN
THE
TAKEN UP WITH THE BUS
THE NUMBER OF COMPLAINTS AGAINST TAXI SERVICE DECLINED BY 33 PER CENT FROM 539 CASES TO 363 CASES.
68
THE NUMBERS OF COMPLAINTS RELATED TO RAIL TRANSPORT SERVICES AND FERRY SERVICES DROPPED FROM THE PREVIOUS QUARTER'S 92 CASES TO CASES, AND FROM 31 CASES TO 25 CASES RESPECTIVELY.
THE MAIN AREAS OF
COMPLAINT INCLUDED INADEQUATE FREQUENCY, STAFF CONDUCT AND PERFORMANCE, AND PASSENGER SERVICES AND FACILITIES.
THE SPOKESMAN SAID COMPLAINTS ABOUT ROAD CONGESTION DROPPED BY 46 PER CENT TO 211 CASES, 48 ON HONG KONG ISLAND, 72 IN KOWLOON, 86 IN THE NEW TERRITORIES AND FIVE IN TUNNELS OR OTHER AREAS.
FACTORS CONTRIBUTING ΤΟ ROAD CONGESTION INCLUDED TRAFFIC ENGINEERING MATTERS, VEHICLE OBSTRUCTION AND ROAD WORKS.
COMPLAINTS ABOUT TRAFFIC MANAGEMENT MEASURES DROPPED FROM 222 CASES TO 205 OR EIGHT PER CENT.
THE MAJOR AREAS OF CONCERN WERE PHASING OF TRAFFIC LIGHTS AND TRAFFIC LANE ARRANGEMENT, AND ADDITION OF TRAFFIC SIGNS AND AIDS AT VARIOUS LOCATIONS THROUGHOUT THE TERRITORY.
COMPLAINTS CONCERNING THE MAINTENANCE OF ROADS DECREASED BY
18
PER CENT FROM 227 CASES TO 186 CASES.
THE MAJOR AREAS OF COMPLAINT WERE DEFECTIVE ROAD SURFACES, FAULTY TRAFFIC LIGHTS AND DAMAGED TRAFFIC SIGNS OR AIDS.
/TRAFFIC ENFORCEMENT