- 7
J
Wednesday, January 31, 1973
MORE STAFF FOR WATERWORKS OFFICE
To Deal With Complaints And Enquiries
More posts have been created in the Waterworks Office to cope with
the increase in water complaints and enquiries from the public.
Replying to a question from the Hon. P.G. Willians in the Legislative
Council today, the Director of Public Works said that more than 6,000 letters
of complaints or enquiries were outstanding at the Waterworks Office at the
end of 1972.
In 1971, about 48,000 enquiries or complaints were made and last
year the figure increased to 71,000.
Mr. Robson said that additional posts in the Waterworks Consumer
Accounting Division and Consumer Service, and a Public Relations Officer's
post had been created.
However, due to recruiting difficulties, the posts had not yet been
filled. But Mr. Robson promised that "improvements will be made as soon as
the staff situation improves."
At present, special arrangements to deal with the backlog of enquiries
are being discussed by the Director of Water Supplies and the Colonial Secretariat.
/ 8